Technical Account Manager - Federal

The Opportunity at Altana

We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships.

The right candidate thrives at the intersection of federal mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.

You Will

• Own the deployment of Altana’s platform for US government customers, driving technical transformation and product adoption, and making decisions on ways to generate impact and value against some of the world’s hardest problems.  

• Engage customers, directly working side by side to achieve mission outcomes to optimize their experience and results.

• Become a trusted advisor for agency leaders and mission user groups, deeply understanding their needs.

• Be a customer thought partner to synthesize and communicate feedback and requirements to Altana’s Product and Engineering teams.

• Act as the air traffic controller for a deployment, coordinating with implementation and engineering teams to ensure successful technical delivery.

• Collaborate with other members of the Sales & Delivery team to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.  

You Have

• 5+ years of technical delivery or public sector consulting experience, ideally working with a complex data platform.

• You can demonstrate a history of successfully expanding accounts year over year.

• You have a strong ability to understand customer challenges and can make data-informed decisions to resolve them.

• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.

• You are willing to learn the fundamental concepts of Altana’s technical deployments, including data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.

• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.

• You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.

• Experience with the Department of War or the Department of Homeland Security is a plus, although not required.

• Eligible to obtain a Secret clearance; completed background investigation with DHS preferred.

This role is based in Washington, DC, or Brooklyn, NY with hybrid work flexibility and candidates must be within commuting distance from our office.

US Salary Range and Benefits

$125,000 - $150,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position.  The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.

• Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.

• Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.

• Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.

• 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.

• Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!

• Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.

• Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.

• Employee Assistance Program: Free access to confidential personal support.

• Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.