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TaskUs

BPO providing end-to-end customer experience management

IT Applications Analyst

IT Project ManagementConfirmed live in the last 24 hours
Full-timePasig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Proven work experience of 5 or more years as an Applications Analyst in IT.
  • Working knowledge or hands-on experience with Oracle Fusion ERP.
  • Hands-on knowledge implementing and supporting the Financials, Procurement, and Projects modules.
  • Experience working in industries such as financial services, manufacturing, distribution, and BPO.
  • Client-facing and internal communication skills.

Responsibilities

  • Plan, implement, and document all aspects of assigned projects.
  • Coordinate internal resources and third-party vendors to execute projects.
  • Lead the team in analyzing project requirements, including scoping, setting up discovery meetings, and estimating work.
  • Develop project scopes and objectives with relevant stakeholders while ensuring technical feasibility.
  • Develop detailed project plans and track project progress.
  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
  • Measure project performance using appropriate systems, tools, and techniques.
  • Report and escalate issues to management as needed, and manage relationships with clients and stakeholders.
  • Establish and maintain relationships with third-party vendors.
  • Create and maintain comprehensive project documentation, including Business Requirements Documents and project status documentation.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking current practices, and participating in professional societies.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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