Hometown Grocers, Inc.

Neighborhood grocery chain serving Wisconsin communities

Deli Lead

Retail Store ManagementUpdated on Nov 5

Full-timeMerrill, WI, USANo salary listedIn-person

About the Job

Requirements

High school education or an equivalent combination of education and experience is required.
The candidate must understand leadership and how to motivate a team.
The candidate must have knowledge of technology and computer use.
The candidate must have thorough knowledge of the retail food business and perishable department operations, merchandising skills, and the ability to make timely and effective decisions.
The candidate must be able to deal tactfully and effectively with guests and personnel.
The candidate must know and understand safety requirements and company safety policies, and apply on-the-job safety training to recognize and react to possible safety hazards.
The candidate must be trained and knowledgeable in use of a hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers.
The candidate must possess ServeSafe certification; the employer will pay for certification if the candidate is not certified.
The candidate must be able to stand for long periods, bend, stoop, and kneel regularly, and have full range of upper-body motion.
The candidate must be able to lift up to 50 pounds frequently.
The candidate may be exposed to varying temperatures in refrigerators, freezers, kitchens, and the sales floor.
The candidate must maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.

Responsibilities

Lead the department in achieving deli labor goals by creating associate schedules and collaborating with store leadership on daily, weekly, and annual labor objectives.
Contribute to deli department gross profit goals through planning and shrink control.
Lead and reinforce company culture, guest service, and performance expectations.
Maintain adequate staffing levels by partnering with the Store Manager and Human Resources, interviewing applicants, and extending job offers to qualified candidates.
Thoroughly and consistently train and lead new deli associates.
Provide associates with support and additional training at 30, 60, and 90 days after hire to manage retention.
Guide deli department associates and delegate duties.
Develop associates by supporting their professional goals and objectives.
Collaborate with the Store Manager to write and conduct performance reviews of deli associates.
Document associate violations of company policies and procedures and conduct appropriate corrective action in collaboration with Human Resources and the Store Manager.
Ensure correct signage throughout the deli department.
Observe sales-floor and back-stock conditions and take action to correct areas of opportunity.
Maintain inventory levels and ensure accurate pricing on products received and sold.
Place vendor orders for special orders and holidays, using item movement as needed.
Provide guest service by addressing concerns and resolving issues.
Maintain, organize, and clean work areas, shelving, and the sales floor as needed.
Assist with and complete coaching sessions, performance reviews, event notes, training checklists, and store sales.
Perform other duties as assigned.
Work a variety of shifts, including days, nights, weekends, and holidays, based on business needs.

Job Summary

Job Title: Deli Lead

FSLA Status: Hourly

Supervisor: Deli Department Manager

The Deli Lead provides leadership to all Deli associates, ensures that an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads the Department with achieving Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
Contributes to the Deli Department gross profit goals, planning and shrink control
Leads and reinforces Company culture, guest service and performance expectations
Maintains adequate staff levels by partnering with Store Manager and Human Resources by interviewing applicants and extending job offers to qualified candidates
Responsible for the thorough and consistent training and leadership of new Deli associates
Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
Provides guidance and delegates duties to Deli department associates
Develops associates by supporting professional goals and objectives
Collaborate with the Store Manager to write and conduct performance reviews of Deli associates.
Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources and Store Manager
Ensures correct signage is represented throughout Deli Department
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Maintains inventory levels and ensures accurate pricing on products received and sold
Places orders with various vendors for special orders and holidays, utilizing item movement as needed
Provides excellent guest services by addressing concerns and resolving issues
Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed
Assists and completeswith the preparation of coaching sessions, performance reviews, event notes, training checklists and store sales
Other duties as assigned
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Education or equivalent combination of education and experience
Understands being in a leadership role and how to motivate a team of individuals
Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
Knowledge of technology and the use of a computer
Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
Ability to deal tactfully and effectively with guests and all personnel
Knowledge and understanding of all safety requirements and company safety policies
Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
Must be ServeSafe Certified (Hometown Grocers will pay in order to get certified if not)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Stand in place for a long period of time, bend, stoop, and kneel regularly
Full range of upper body motion
Lifting up to 50 pounds on a frequent basis
May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

The Deli Department Lead is a full time, hourly position
This position will work a variety of shifts including days, nights, weekends, and holidays based on what business dictates

About the Company

Hometown Grocers, Inc.

Neighborhood grocery chain serving Wisconsin communities

Hometown Grocers, Inc. (HGI) is a Wisconsin-based regional grocery chain with seven locations that focuses on serving local communities with friendly, knowledgeable service and carefully chosen basics. The stores are smaller in footprint, offering essential groceries and services rather than full-service meat and deli departments, while maintaining a clean, customer-friendly environment. A core feature is the inter-store support network: if one store needs extra staffing or stock, a sister store can send help, giving customers the feel of a neighborhood shop with the backing of a larger group. The company emphasizes a people-first culture and aims to be a trusted local resource by providing reliable products and helpful staff who treat customers like family.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: De Pere, WI
Founded: Not listed

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