Registered Nurse - Virtual Care
About the job
- Graduation from a recognized School of Nursing.
- At least 2 years of recent triage and/or clinical experience in areas such as emergency room, mental health or psychiatry, behavioral health, intensive care, or acute care.
- Active licensure with the College of Registered Nurses of Newfoundland and Labrador, or willingness to obtain licensure through it.
- Familiarity with Windows-based computer systems.
- Comfort using technology, including telephone systems, software programs, and computer programs.
- Availability for shift work including days, evenings, nights, and weekends.
- A private room with a closed door for work.
- A personal computer system, headset, and high-speed internet connection.
- Provide telephone triage and advice to callers to assist them in making timely medical decisions.
- Provide mental health support to callers, including support related to suicide, addictions, and crisis intervention.
- Exercise clinical judgment together with established protocols to determine the appropriate disposition and provide patients with a timely and accurate level of care.
- Promptly complete confidential medical records according to company documentation standards.
- Provide clear and concise information and direction during patient encounters.
- Experience providing mental health, addictions, and crisis intervention care to patients.
About the company
Fonemed provides 24/7 nurse triage and nurse practitioner services to improve access to care, delivered via a cloud-based Fonemed Health Management Platform. The platform integrates Schmitt-Thompson Clinical Content Triage Guidelines and supports client registration, online health assessment, nurse triage, NP assessment and referrals. With teams across the US and Canada, Fonemed helps clients broaden patient access, control costs, and diversify revenue. It differentiates itself through 26+ years of experience, a scalable compliant platform (URAC, SOC2, HIPAA), and a large network of clinicians.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Ventura, California
Founded
1996
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Simplify's Take
What believers are saying
- Fonemed launched Device-Integrated Solutions in November 2025, opening hospital, rural, and employer markets.
- Fonemed’s 2022-2027 Newfoundland contract delivers over $31 million and predictable revenue.
- Fonemed’s Spring 2026 St. John’s clinic broadens customer acquisition beyond virtual-only care.
What critics are saying
- CBC and NLMA criticized Fonemed’s 811 pricing, fueling renewal pressure before February 2027.
- Indeed reviews in 2025 describe turnover, weak management, and broken technology.
- Fonemed’s first clinic launch in Spring 2026 exposes it to retail-health competition and execution risk.
What makes Fonemed unique
- Fonemed serves 10 million+ North American patients with 24/7 nurse triage.
- Fonemed’s Florizel platform now powers device-integrated care pods, carts, and black bags.
- Fonemed has run Newfoundland and Labrador’s 811 HealthLine since 2022, anchoring public-sector credibility.
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Benefits
Health Insurance
Remote Work Options
Growth & Insights and Company News
6 month growth
13%1 year growth
13%2 year growth
13%MARKHAM, Ont. – SE Health, a not-for-profit social enterprise dedicated to people living and aging at home, announced its acquisition of Fonemed. Building on its earlier investment in the virtual nurse advice line, the acquisition further bolsters SE Health’s national presence and digital edge, as well as ongoing opportunities for global expansion.