People & Workplace Coordinator

About You

● You have 1 to 3 years of experience in People or HR administration, workplace operations, office administration, or a similar employee or customer-facing role.
● You’re highly organized and comfortable managing multiple priorities, deadlines, and recurring processes while maintaining strong attention to detail. 
● You enjoy helping people and bring a warm, responsive, and service-oriented approach to employee support. 
● You’re proactive and notice when something needs attention, whether it’s an employee process, an incomplete record, or something within the physical workplace.
● You handle sensitive and confidential employee information with care and sound judgment. 
● You’re comfortable learning and working across different systems and technology.
● You enjoy finding ways to make recurring processes simpler, more organized, and more efficient.
 

What You'll Do:

People Operations & Employee Support 

● Serve as a first point of contact for Tier 1 employee questions, providing timely and helpful support related to People processes, policies, benefits, and systems, and directing more complex questions to the appropriate member of the People Team.
● Coordinate the administrative components of onboarding and offboarding for HQ and Retail employees, including HRIS workflows, documentation, and required employee information.
● Prepare employee letters related to promotions, transfers, title changes, compensation changes, and other employment updates based on direction and approval from People Business Partners.
● Process employee lifecycle changes in our HRIS, ensuring timely and accurate updates to employee records.
● Partner with Payroll on employee lifecycle changes and ensure new hire documentation is completed accurately and on time, providing the information required to support payroll processing.
● Maintain accurate employee information and documentation within our HRIS, completing regular updates and audits as needed.
● Prepare employment verification letters and other standard employee documentation as required.
● Support benefits administration, including enrolments, employee communications, deadline reminders, and basic portal troubleshooting.
 ● Support administration of our Employee and Family Assistance Program (EFAP).
● Coordinate and distribute our monthly People News communication.
● Provide administrative support for People programs, processes, and projects as needed.
People Systems & Compliance 
● Monitor completion of required compliance training and coordinate employee reminders and follow-up. 
● Maintain work authorization documentation and support the tracking of employee work permit renewals.
● Partner with Tech and E-commerce to administer employee discount access, including new hire setup, offboarding, and Tier 1 troubleshooting.
● Partner with IT to coordinate employee technology needs throughout the employee lifecycle, including equipment, initial workstation setup, account setup, and access removal during offboarding.
● Identify opportunities to improve the efficiency and accuracy of recurring People processes and administrative workflows. 
Workplace Operations 
● Serve as a primary point of contact for day-to-day HQ office needs, helping ensure the workplace is organized and well maintained. 
● Welcome visitors and coordinate incoming and outgoing mail, deliveries, office email, phone calls, and general office inquiries.
● Conduct regular office walkthroughs and coordinate the resolution of facilities, maintenance, security, and operational needs.
● Administer building access, including issuing and deactivating security fobs.
● Maintain strong working relationships with building management, facilities vendors, and workplace service partners.
● Manage office inventory and coordinate the ordering and restocking of office supplies, equipment, snacks, and kitchen amenities.
● Partner closely with the Employee Experience Specialist and broader People Team to support employee programs and experiences.
● Identify opportunities to improve the efficiency and effectiveness of day-to-day workplace operations. 

Salary

Annual salary starting at $55,000-$65,000 CAD