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WPP Production

Integrated, AI-powered global content production

Director of Resource Management

Business OperationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$75k - $180k

About the Job

Requirements

  • 8–10+ years of progressive resource management, creative operations, or production management experience within an advertising agency, production company, or global content studio network.
  • In-depth working knowledge of the modern production lifecycle across Origination (live action, stills, and social shoots), Studio (versioning, localization, retouching, and dynamic content creation), and Post-Production (editorial, CGI, motion, and audio).
  • Proficiency in modern operations and exposure to resource-planning tools; understanding of how resourcing and financial tools work together for commercial decision-making.
  • Demonstrated success managing multi-office, cross-discipline talent pools across North America, with experience managing budgets, Statements of Work alignments, and utilization targets.
  • Proficiency in modern operations platforms such as Smartsheet and Monday.com.
  • Exceptional emotional intelligence, persuasive communication, dispute-resolution abilities, and composure in fast-moving, high-volume production environments.

Responsibilities

  • Oversee resource allocation across North America, strategically partnering to deploy talent across WPP Production.
  • Forecast bandwidth, identify capacity bottlenecks, resolve project and client resource clashes, and rebalance staffing across offices and hubs in real time.
  • Design and implement the enterprise capacity operating model; define the RACI between Resource Management, Discipline Leads, Talent, and Delivery; and drive behavioral change across teams accustomed to working in silos.
  • Partner with Growth and Client Leadership to translate the new-business pipeline and organic-growth forecasts into actionable resource demand.
  • Work with offshore capabilities within the global network to establish cross-capability deployment and alignment on resource processes for talent supporting North America; partner with Production Operations to integrate offshore capacity into a cost-effective ecosystem.
  • Partner with Operations and Studio and Production Leadership to build, roll out, and maintain a standardized resourcing workflow across North American accounts and production centers.
  • Work with the Head of Client Delivery to shape team structures, scope feasibility, phasing, and Statements of Work.
  • Facilitate talent mobility across WPP operating agencies and network production units.
  • Work with the North America Talent Lead to align resource management and talent acquisition as cohesive organizational functions.
  • Strategize and forecast freelance needs and proactively build a streamlined process for last-minute requests.
  • Partner with Talent Acquisition to manage approvals, rate structures, contracts, non-disclosure agreements, and onboarding workflows for freelance staff.
  • Drive adoption and data hygiene across resource planning and tracking platforms, currently Xytech; define the data architecture and workflows that make these tools usable.
  • Track operational metrics, including bench time, billable utilization, burn rates, and freelance spend, and provide regular executive reporting to leadership.
  • Act as a diplomatic, solutions-oriented negotiator balancing creative ambitions, delivery schedules, and client commercial realities.

Desired Qualifications

  • Familiarity with enterprise AI/agentic platforms.

About the Company

WPP Production

Integrated, AI-powered global content production

WPP Production unifies WPP’s global content creation resources to deliver marketing content at scale across digital, print, and post-production. It coordinates strategy, creative development, production, and optimization through a single operating system (WPP Open) with AI-powered workflows across its network of studios in 40+ cities and nearly 10,000 employees. The platform differentiates itself by integrating creative, media, and production under one umbrella, enabling high-velocity, addressable content that stays globally consistent. Its goal is to simplify services for marketers while leading in the use of artificial intelligence in marketing.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2010

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