Senior Manager, HR Process Excellence

Senior Manager, HR Process Excellence

About the Role

Our People Experience & Operations (PXO) team is building the Invisible Engine—a global, tech-forward, scalable HR operations function designed to deliver a frictionless employee experience. As our HR Business Partners (HRBPs) focus deeper on strategic business alignment, PXO provides the core infrastructure, standardized workflows, and modern technology that keep our global team moving fast.

We are seeking a Senior Manager, People Process Excellence to serve as the global architect for our People Operations operating model. In this high-impact role, you will own the end-to-end process infrastructure across the employee lifecycle—starting with our core HRBP/PXO service model for Employee Relations, Performance Management, and Separations, and expanding across Talent Operations, HR Services, Compliance, Mobility, and Contingent Workforce.

You will lead the transition toward a modernized, AI-ready HR service delivery model. By designing clean, scalable, and well-governed workflows, you will ensure our HR technology and AI capabilities have a structured foundation to assist safely while keeping leaders accountable for great people decisions.

Key Responsibilities

Process Architecture

• Design and own global process frameworks for Employee Relations, Performance Management, Separations, and support case routing between HRBPs, PXO, and self-service portals.
• Translate complex operational workflows into clean, practical playbooks, decision trees, and documentation standards utilized by HRBPs, managers, and employees globally.
• Build and maintain a global process inventory mapped across the employee lifecycle, ensuring clear end-to-end ownership and standardization across regions.

Continuous Improvement

• Standardize workflows across PXO sub-functions (Talent Ops, HR Services, Data & Compliance, Mobility, Contingent Workforce) in close partnership with functional operations leaders.
• Establish and lead a global Process Champions Network to unify regional knowledge repositories into a single, authoritative global source of truth.
• Lead a deletion-first policy cleanup: audit, consolidate, and streamline outdated policies and guidance to reduce complexity and decision fatigue for leaders.

3. Change Governance

• Facilitate a monthly Change Forum for People Operations to sequence upcoming policy/process updates, manage risk, and align stakeholders prior to rollouts.
• Partner with Program Leads and COEs to ensure operating model decisions are smoothly integrated into global system rollouts and business communications.

4. AI-Ready Knowledge Management

• Define authoritative content and structure standards for HR Knowledge Management systems (ServiceNow/Jira/Confluence/Workday) to support future AI agent-assisted workflows.
• Partner with Legal, HR Technology, and AI teams in the implementation of AI capabilities (summarization, retrieval, automated routing, drafting) while preserving human judgment for critical outcomes.

What You’ll Bring

• Experience: 8–10+ years of experience in HR Operations, People Operations, HR Service Delivery, or HR Transformation, ideally within a high-growth global technology environment.
• Process Excellence: Proven track record of architecting, simplifying, and scaling global HR processes (specifically Employee Relations, Performance, Separations, or HR Service Delivery).
• HR Tech & Knowledge Stack: Hands-on experience as a user with enterprise HR ecosystems (e.g., Workday, Jira Service Management, Confluence, or dedicated HR Case Management platforms).
• Change Leadership: Strong workflow mapping, root-cause analysis, and change management skills with a demonstrated ability to influence senior HR and business stakeholders without direct authority.
• Forward-Thinking Mindset: Familiarity with modern knowledge management practices and an understanding of how automated tools and AI rely on structured process foundations.
• Communication: Exceptional written and verbal communication skills; ability to translate technical or legal HR requirements into clear, actionable guidance.

Why Join Rubrik?

This role offers a unique opportunity to shape the foundational operating infrastructure of a fast-growing global tech leader. You won't just manage existing processes—you will build the next-generation operating system for our global workforce.

Join Us in Securing and Accelerating the World's AI Transformation

Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and trusted AI operations for enterprises worldwide, built to recover before disruption strikes and stay a step ahead, so security is never the reason ambition stalls.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.

Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact [email protected]. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.

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