Senior Solutions Consultant, Destination CRM Optimization

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

The Senior Solution Consultant, Destination CRM Optimization, serves as a strategic advisor to destination organizations, helping clients improve how they use CRM technology, data, workflows, and reporting to support their business objectives.

This role leads both the pre-sales and delivery of Destination CRM Optimization & Benchmarking engagements, partnering with Sales and clients to identify opportunities, understand business needs, assess current CRM practices, benchmark approaches, and develop practical recommendations and prioritized improvement roadmaps. The CRM Optimization offering includes discovery, assessment and benchmarking, collaborative workshops, and roadmap development, with recommendations spanning immediate improvements, near-term enhancements, and longer-term strategic investments.

The role also helps lead the development of Destination CRM best practices, bringing together insights from customers, Product, Client Success, Services, Sales, Support, and Destination Insights. The focus is on identifying effective practices, validating them with destination customers, and translating them into reusable playbooks, tools, training, advisory offerings, and product input.

This is a highly collaborative role that combines client consulting, solution delivery, CRM expertise, facilitation, and practice development. Success requires the ability to move comfortably from client discovery and assessment to strategic recommendations, while turning lessons from individual engagements into scalable value for the broader Destination customer community.

What Your Impact Will Look Like

• CRM Optimization & Client Advisory

  • Lead pre-sales discovery and solution strategy for Destination CRM Optimization & Benchmarking opportunities, partnering with Sales to understand client objectives, challenges, stakeholders, and desired business outcomes.
  • Lead delivery of CRM Optimization & Benchmarking engagements, including discovery, current-state assessment, benchmarking, gap analysis, collaborative workshops, recommendations, and roadmap development.
  • Assess CRM workflows and business practices across areas such as lead and opportunity management, administration and permissions, organizational visibility, integrations, automation, reporting and performance measurement, and AI readiness.
  • Translate findings into actionable client recommendations, distinguishing between immediate process or adoption improvements, near-term configuration and workflow opportunities, and longer-term strategic technology investments.
  • Develop and present executive-ready findings and recommendations, including assessment scorecards, detailed findings, opportunity prioritization, executive summaries, and implementation roadmaps.

  Destination CRM Best Practices & Thought Leadership

  • Help establish a Destination CRM best-practices program, establishing a repeatable approach for identifying, evaluating, validating, and sharing effective practices across the Destination customer community.
  • Facilitate structured collaboration with customers and internal subject-matter experts to understand effective workflows, emerging needs, common challenges, and innovative approaches.
  • Turn customer and internal expertise into scalable assets, including best-practice guidance, assessment frameworks, playbooks, training, advisory services, reusable tools, and product input.
  • Coordinate testing and validation of emerging practices with customers, gathering evidence of usability and impact before practices are scaled more broadly.
  • Maintain a feedback loop between customers and Granicus teams, ensuring lessons from assessments and customer collaboration inform future best practices, service offerings, enablement, and product considerations.

  Cross-Functional Leadership & Practice Development

  • Partner across Destination Insights, Sales, Client Success, Product, Services, and Support to connect client needs with the appropriate expertise, solutions, and follow-through.
  • Identify recurring patterns across client engagements and use those insights to improve methodologies, tools, positioning, and solution offerings.
  • Create reusable methodologies and assets that make CRM Optimization and related advisory work increasingly consistent, efficient, and scalable.
  • Support Sales and Client Success enablement by translating CRM expertise and lessons from client engagements into practical guidance that teams can use with customers.
  • Serve as a trusted CRM advisor and subject-matter expert, helping customers and internal teams connect CRM decisions to business processes, reporting needs, adoption, data quality, and organizational objectives.

You Will Love This Job If You Have

• • 7 – 10 years of experience in presales, consulting, solution design, or architecture for a SaaS company
  • Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities
  • Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities

Pay Range

USD $110,000.00 - USD $123,000.00 /Yr.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Compensation: 110000 to 123000 (USD)