Tesla

Makes electric cars, robotaxis and grid batteries

Semi Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeFife, WA, USANo salary listedIn-person

About the Job

Requirements

Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty vehicles.
Willingness to learn new and innovative automotive and heavy-duty technologies.
Ability to handle multiple priorities, organize workload, and meet deadlines.
Must have and maintain a valid driver's license.

Responsibilities

Communicate with customers in a timely and professional manner to provide a high-quality customer experience.
Work with stakeholders to schedule service appointments, maintenance checks, and general repairs as needed.
Prepare for service appointments to ensure a fast and accurate customer experience; recommend and advise customers on needed repairs based on technical findings.
Perform general vehicle inspections and appointment check-in; prioritize service and collaborate with parts teams to ensure necessary components are allocated for appointments.
Proactively track and schedule service campaigns and preventative maintenance.
Coordinate with service technicians and customers to gather information for warranty claims and process claims to ensure timely customer responses.
Assist in the shop as needed and perform other tasks as directed by supervisory or management staff.

Desired Qualifications

Commercial trucking experience.

Category	Vehicle Service
Location	Fife, Washington
Requisition ID	288386
Type	Full-time

Job Description

<div class="MSWordContent"><p>Tesla Motors is looking for an experienced Semi Service Advisor to work on one of the most progressive vehicle brands in the world, spearheading growth in the Semi Service team. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of communication and service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. </div>

Job Responsibilities

Communicate with the customer in a timely and professional manner, driving a high-level experience that our customers have come to expect
Work with stakeholders to schedule service appointments, maintenance checks and general repairs, as needed
Prepare for service appointments to ensure the customer’s service experience is fast and accurate. Recommend and advise the customer on repairs needed based on technical findings
Perform general vehicle inspections and appointment check-in. Make sound decisions concerning the prioritization of service and collaborate with parts to ensure necessary components are allocated for service appointments
Proactively track and schedule Service Campaigns and Preventative Maintenance. Coordinate with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers
Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff

Job Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair
Willingness to learn new and innovative automotive/ heavy duty technologies
Effectively handle multiple priorities, organize workload, and meet deadlines
Must have and maintain a valid driver’s license
Commercial trucking experience a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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