Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Demonstrated experience in a similar role within a hotel environment, with a focus on front office operations
• Excellent communication skills, with the ability to build strong relationships with guests, team members, and stakeholders
• Strong leadership and team management skills, with experience in supervising and training staff
• A focus on delivering exceptional customer service and resolving issues efficiently and effectively
• Strong organizational skills, with the ability to manage multiple tasks simultaneously
• RSA and Ideally Approved managers certificated or willing to get.
• Strong attention to detail, with excellent analytical and problem-solving skills
• A flexible approach to working hours, with the ability to work shifts, weekends, and overnight when required

To be considered for this role, applicants must have unrestricted working rights in Australia, as visa sponsorship is not available for this position.

Key Responsibilities:

• Assist in overseeing the daily operations of the Front Office, including reception, reservations, and guest services
• Supervise and support team members in their roles, providing guidance and training as required
• Ensure exceptional guest service is consistently delivered, and any issues or concerns are addressed promptly
• Be responsible for managing shift handovers and ensuring accurate reporting and record keeping