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Roto-Rooter

Plumbing repair, drain cleaning, water cleanup

Licensed Plumber

Plumbing & PipefittingPosted on Nov 5
Full-timeMarlborough, MA, USA$100k - $110k /yrIn-person

About the Job

Requirements

  • A valid driver’s license is required.
  • A State plumbing license is required, including at least a Massachusetts state Journeyman plumbing license for this position.
  • At least three years of repair and service plumbing experience is required.
  • A proven track record in the sale of plumbing products and services is required.
  • Full knowledge of plumbing systems is essential.
  • Plumbers must obtain Excavation Certification through Competent Person Training, an OSHA requirement, within the first year of employment.
  • A Journeyman license or equivalent certification is required as specified by the state in which the branch operates and service is performed.
  • Good written and oral communication skills are required for effective customer service.
  • Excellent communication and interpersonal skills are required in client and co-worker relations.

Responsibilities

  • Respond promptly to customer service calls, inspect plumbing issues thoroughly, diagnose problems accurately, offer effective solutions and estimates, and close service sales.
  • Install and repair plumbing fixtures, including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners, with the necessary licensing.
  • Perform sewer and drain cleaning in basements, on roofs, in confined spaces, and in close quarters, and restore work sites to their pre-job condition.
  • Prepare invoices totaling the costs of services and products, collect payment, and explain the Roto-Rooter guarantee in writing and on the provided smartphone.
  • Collect payment and proceed to the next service call.

About the Company

Roto-Rooter

Plumbing repair, drain cleaning, water cleanup

Roto-Rooter provides 24/7 plumbing repair, drain cleaning, sewer service, and water cleanup for residential and commercial customers. It also manufactures its own drain-cleaning equipment and sells it to franchisees. Technicians use patented drain-cleaning machines and cables to clear roots and blockages in sewer lines, perform pipe and fixture repairs, water damage restoration, and other plumbing tasks. The company operates through a mix of company-owned and independently owned franchises, enabling service across more than 600 locations and covering over 90% of the U.S. population and a large portion of Canada, with international franchises in several countries. Its goal is to offer reliable emergency plumbing and comprehensive plumbing and water damage services at scale while growing its network and leveraging its proprietary equipment to support strong customer service.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
1935

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