Airbus

Manufacturer of commercial aircraft, helicopters, defense

Head of Material Support & Logistics

Supply Chain Management +1Confirmed live in the last 24 hours

Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

Solid experience in supply chain and part order administration.
Good staff engagement skills and the ability to motivate staff at all levels.
Ability to build credibility and influence senior management, including regional and headquarters level.
Aerospace knowledge to understand customers’ business-related issues.
Excellent knowledge of the SAP order administration tool and Airbus Helicopters processes, including warranty management, spares and repair processes, and dashboard management tools for strategic decisions.
Strong proven leadership in a complex environment with high uncertainty around predicted or future demand.
Ability to negotiate at the highest level with suppliers or customers.
Commercial and analytical skills to manage budgets and key performance indicators.
Result- and target-oriented approach.
Organization and strong communication skills to interact with internal and external stakeholders.
English is mandatory.
Awareness of potential compliance risks and commitment to act with integrity.

Responsibilities

Manage Airbus Helicopters Japan Supply Chain and Spares & Repairs Order Administration, including material support and logistics, warehousing, order administration, and distribution functions.
Manage a team of around 20 people responsible for end-to-end performance of material and parts delivery to internal and external customers.
Ensure Japanese customer satisfaction related to material support and logistics for new spares and repairs.
Ensure actions with central and regional teams are set and driven to meet customer satisfaction objectives.
Establish and monitor key performance indicators across the value chain, including operational results, spares and repairs mOTR, backorders, AOG service rate, and OTQ, with a focus on cost, quality, delivery, and customer satisfaction.
Oversee local stock value, stock collection adequacy, fill rate, and delivery rate.
Set up and lead performance routines with central, regional, and internal teams, including delivery performance reviews, collection reviews, advance order reviews, backorder reviews, and delivery performance reviews for spares and repaired parts.
Contribute to and follow the Asia-Pacific material support and logistics strategy in collaboration with the Head of MS&L APAC.
Implement replenishment strategies aligned with Airbus Helicopters practices.
Manage third-party warehousing and distribution partners.
Select and rationalize transport carriers according to destination and shipment type.
Manage helicopter imports in Japan, including transport mode, costs, customs, and insurance.
Represent the Airbus Helicopters Japan team and customers in regional and central performance reviews, escalating performance deviations affecting Japanese customers.
Participate in customer-facing symposiums and focus groups to discuss material management performance and initiatives.
Serve as the main point of contact for Japanese customers regarding spare and repair parts delivery issues.
Ensure proper AOG management of Airbus Helicopters spare parts during weekends and evenings.
Coordinate actions across S&S, Sales, regional, and central teams to meet customer commitments and improve satisfaction.
Ensure deployment of Airbus e-procurement tools, including Ordering and Web MRO, to customers.
Keep departmental operating costs within budget.
Identify supply chain risks on an ongoing basis and implement mitigation plans as needed.
Use key performance indicators to drive change and cross-functional accountability, and establish new indicators when needed to meet targets, decrease costs, and improve customer satisfaction.
Optimize team organization to improve work efficiency and protect employee well-being.
Ensure development of team skills and competencies through training and coaching.
Develop a retention plan to limit employee turnover and loss of key competencies.
Ensure supply chain and spare orders comply with export control rules.

Desired Qualifications

Understanding of Airbus Helicopters directorates and network.
Strategic vision and ability to recognize trends and business opportunities.
Japanese is strongly recommended.

Job Description:

SUMMARY OF POSITION

Head of Material Support & Logistics (MS&L) manages Airbus Helicopters Japan Supply Chain and Spares & Repairs Order Administration. He / she is responsible for material support & logistics, warehousing, spares & repairs order administration and distribution functions. Head of Material Management has 3 sections and ~20 headcounts under his /her responsibility: Spares & Repairs order administration section; Logistics, warehouse and MRO (Maintenance Repair and Overhaul) supply section and procurement section (aero and general).

DUTIES AND RESPONSIBILITIES

Responsible & Accountable for Japanese customers satisfaction related to material support & logistics (OTR new Spares & Repairs for Japan).
Ensure that all action from/with central & region are properly set and driven to met the Customers Satisfaction objectives.
Manage effectively a team of around 20 people managing the end to end performance of material/parts delivery to internal and external customers.
Establish and/or monitor key performance indicators (KPIs such as but not limited to: operational results, mOTR Spares (5b, 5a), mOTR Repairs (6a, 6b), backorders, AOG service rate, OTQ, etc.) across the value chain, focusing on cost, quality, delivery, and customer satisfaction.
Oversee the performance of local stock in value, stock collection adequacy, Fill Rate & delivery rate.
Set up and lead routines with Central, regional & internal teams to boost performance: delivery performance reviews, collection reviews, advance order reviews, backorder level, spares & repaired parts delivery performance, xBH parts delivery performance.
Contribute, Follow and embrace the material support & logistics strategy in Asia-Pacific, in close collaboration with the Ho MS&L APAC.
Implement consistent and profitable replenishment strategies in line with Airbus Helicopters practices.
Manage strategically 3rd party warehousing & distribution partners.
Implement and rationalize relevant transport carrier’s choice per destination and type of shipments.
Manage Helicopters imports in Japan: transport mode, costs, customs and insurance. Participate and represent AHJ team and customers to regional and central performance reviews, escalating any deviation of performance for the Japanese customers.
Participate to Customer facing event such as symposiums and focus group to engage in direct dialogue about material management performance and ongoing initiatives.
Be the main Point of contact towards Japanese customers for any issue related to spare & repair parts delivery.
Ensure proper AOG management of AH spare parts during weekend and evening.
Coordinate actions within S&S, Sales, regional and central team with the aim to respect commitments towards Customers and improve their satisfaction.
Ensure and enhance the deployment of Airbus e-procurement tools (Ordering, Web MRO) towards Customers.
Ensure cost of operation is kept within the budget of the department.
Proactively identify supply chain risks on an on-going basis and implement mitigation action plan as required.
Follow Key Performance Indicators to drive change and cross-functional accountability and set new KPI if necessary to reach targets, decrease costs and improve customer satisfaction.
Optimize team’s organization to increase work efficiency and to protect employee’s well being at work
Ensure the development of team skills and competencies through training and coaching.
Develop a Retention plan to limit employees turnover and loss of key competencies.
Ensure supply chain and spare orders are managed in compliance with export control rules.

JOB REQUIREMENTS

Essential

Solid experience in supply chain and part order administration
Good staff engagement skills and the ability to motivate staff at all levels
Ability to build credibility and influence senior management including regional and headquarter level.
Aerospace knowledge to understand customer’s issues linked with business
Excellent knowledge of Order Administration tool (SAP) and AH processes: Warranty management, AH Spares/Repair processes, Management tool (dashboard) for making strategic decisions
Strong proven leadership in a complex environment with a high level of uncertainty around predicted or future demand
Ability to negotiate at the highest level with suppliers or customers
Commercial and analytical skills to manage budgets and KPI’s
Must be result and target oriented
Must be organized with strong communication skills to interact with internal and external stakeholders
English is mandatory, Japanese is strongly recommended

Desirable

Understanding of AH Directorates and AH network
Strategic vision with ability to recognize trends and business opportunities

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Japan Co. Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

About the Company

Airbus

Manufacturer of commercial aircraft, helicopters, defense

Airbus designs and manufactures a wide range of aerospace products, including commercial airplanes, helicopters, defense systems, and space technologies. Its aircraft and rotorcraft are built with integrated airframes, propulsion, avionics, and digital systems to carry passengers, cargo, or conduct military missions, while its space division covers satellites, orbital infrastructure, launch services, and secure communications. Airbus differentiates itself with an end-to-end portfolio across commercial, defense, and space, a global manufacturing and services network, and a focus on sustainability and digital transformation. Its goal is to enable global mobility and connectivity while reducing aviation’s environmental impact through sustainable aviation and collaborative innovation.

Company size: 10,001+
Company stage: IPO
Headquarters: Blagnac, France
Founded: 1970

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