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Transcom

Outsourced AI-driven CX solutions provider

HR Specialist

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A successfully completed university degree, for example in Business Administration or Business Law, or a commercial vocational qualification with a suitable additional qualification.
  • At least 1–2 years of practical experience in personnel administration and solid experience with preparatory payroll processing.
  • Good knowledge of employment law, wage tax law, and social insurance law.
  • Very good Excel skills and confident use of Microsoft Office and/or Google tools.
  • Good spoken and written English at least at B1 level.
  • A structured, careful, and independent working style, strong service orientation, communication skills, and teamwork.

Responsibilities

  • Manage preparatory payroll processing, maintain employee master and movement data, and ensure time-recording-based absences are transparent and plausible.
  • Administer employee benefits such as company cars, occupational pension schemes, and capital-forming benefits.
  • Coordinate with the external payroll provider, ensure timely data transmission, and conduct preliminary checks to maintain payroll quality.
  • Advise employees and managers on employment and personnel law matters.
  • Manage employee joiners and leavers, including employment contracts, social insurance processes, and qualified references.
  • Improve and digitize HR processes.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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