solidcore

Provides 50-minute core-focused resistance training

Front Desk & Sales

Account ManagementConfirmed live in the last 24 hours

Part-timeRichmond, VA, USAIn-person

About the Job

Requirements

High school education is required; some college is preferred.
The position requires the ability to lift up to 30 pounds and walk through all areas of the studio.
The position requires availability for a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
The position requires interpersonal and communication skills, customer service skills, organizational skills, attention to detail, and the ability to initiate tasks and perform duties without direction.
The position requires the ability to stand for long durations.
A passion for fitness and wellness is required.

Responsibilities

Provide front desk, administrative, and sales support to the Head Coach and Community Manager.
Connect with clients through warm welcomes, using their names, fostering community connections, recognizing class efforts and milestones, educating clients about offers, and thanking them for attending.
Interact with clients to obtain, assess, and address information about their needs, expectations, and satisfaction, and respond promptly and effectively to requests and concerns.
Maintain product knowledge for studio retail operations, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including setting up new accounts, scheduling, cancelling and rebooking classes, processing package purchases, and handling other general account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach, Community Manager, and Coaches with daily operations, including keeping the studio clean and supporting a positive client experience, as well as other tasks or projects as needed.
Notify the Head Coach, Community Manager, or studio management team of employee or client complaints or grievances, and assist the Head Coach and Community Manager in responding appropriately.
Quickly address visible maintenance or equipment issues.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches about client milestones and set up the celebration board.

Desired Qualifications

One year of sales experience is preferred.
MBO experience is preferred.

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
Quickly addressing any maintenance or equipment issues that are visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board

What we need from you

High school education, some college preferred
This is a part-time hourly position
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us

Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits

$14/hour with opportunity to earn sales commission
FREE drop in classes

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.

About the Company

solidcore

Provides 50-minute core-focused resistance training

Solidcore provides high-intensity, low-impact resistance training through 50-minute classes centered on slow, purposeful movements that strengthen the core. The workouts combine controlled tempo with resistance and are offered in both in-person studios and online platforms, with options to book single classes or memberships. It differentiates itself by focusing on deliberate core engagement in a scalable model that includes memberships, corporate packages, referrals, and branded merchandise across multiple channels. Its goal is to deliver an effective, efficient core-strengthening workout while maintaining safety and building diversified revenue across individual, studio, and corporate customers.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $325M
Headquarters: Washington DC, District of Columbia
Founded: 2013

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