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Chanel

Designs, sells luxury fashion and cosmetics

Boutique & Client Development Intern - Mode

Checkout & Customer ServiceConfirmed live in the last 24 hours
Internship · Winter 2027Paris, FranceNo salary listedIn-person

About the Job

Requirements

  • Currently studying in Master 1 or Master 2 at a business school, university, or equivalent, with an interest in luxury, retail, sustainability, or entrepreneurship.
  • Strong interest in customer relations, hands-on work, and agile or startup environments.
  • Demonstrate rigor, service orientation, autonomy, agility, and interpersonal ease.
  • Have a good command of Microsoft Office, particularly Excel, and familiarity with CRM or e-commerce tools.
  • Fluent English is appreciated.

Responsibilities

  • Welcome customers at the Rue Duphot collection point in Paris, conduct preliminary garment assessments, and document reservations in coordination with the Atelier.
  • Record and track orders in the IT system, process payments, and provide quality follow-up through delivery.
  • Handle the customer hotline and after-sales service, including customer communications, delays, and quotations.
  • Coordinate communications with CHANEL retail teams and internal contacts, including boutiques, stock, press, and alterations.
  • Generate traceability codes, label garments, and transmit files to the Atelier.
  • Manage the website back office for online orders and coordinate with delivery personnel and the Atelier.
  • Schedule and track customer deliveries in Paris and transfers between the boutique and Atelier.
  • Support the boutique manager with cash management and daily reporting, including maintaining a weekly data dashboard.
  • Improve boutique processes and operating methods to fit the back-office organization.
  • Enrich the B2B CRM database based on boutique visits, build loyalty among key partners, and manage related operations.
  • Support the boutique manager with handling specific key B2B accounts to ensure quality follow-up.
  • Assist in preparing monthly reports on growth key performance indicators.
  • Maintain and enrich the customer database, including customer profiles, histories, order types, and key habits.
  • Help establish customer satisfaction indicators and service-quality monitoring.
  • Support analysis of customer behavior, including orders, repeat business, and reasons for contact, and prepare tracking reports for the team.

Desired Qualifications

  • Fluent English is appreciated.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

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