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Mercari

Peer-to-peer mobile marketplace for secondhand goods

Director of Total Rewards & Employees Relations

Compensation & Benefits +1Confirmed live in the last 24 hours
Full-timeMinato City, Tokyo, JapanNo salary listed

About the Job

Requirements

  • At least five years of practical experience designing and operating evaluation and compensation systems or labor/employee-relations initiatives at an operating company.
  • Experience managing projects related to the design and operation of initiatives.
  • Experience leading a team or managing people.
  • Ability to communicate and build consensus with executives and diverse stakeholders.
  • Japanese proficiency at independent CEFR B2 level is required.
  • English proficiency at independent CEFR B2 level is required.

Responsibilities

  • Direct the design and operation of company-wide performance evaluation and compensation systems.
  • Design human resources systems.
  • Rebuild evaluation frameworks and skill definitions as the company transitions to an AI-native model.
  • Design, introduce, and operate global-standard compensation models and policies, optimizing base salary, short-term incentives, and long-term incentives.
  • Design, operate, and support executive compensation, including work with the Nomination and Compensation Committee.
  • Collaborate with external consultants.
  • Design and revise work rules to address changes in working practices associated with the AI-native transition.
  • Handle labor issues and conduct harassment investigations.
  • Promote and operate initiatives to improve employee experience.
  • Develop proactive measures that accelerate organizational growth while managing legal risk.
  • Collaborate and build consensus with executives, HR business partners, business leaders, and other stakeholders.
  • Develop team members and set their goals as part of team management.

Desired Qualifications

  • Experience with evaluation and compensation systems at a global company.
  • Experience supporting a Nomination and Compensation Committee.
  • Experience designing and operating executive compensation systems.
  • Experience designing work rules, conducting harassment investigations, and handling labor issues.
  • Experience communicating directly with lawyers as an HR business partner.

About the Company

Mercari

Peer-to-peer mobile marketplace for secondhand goods

Mercari operates a mobile peer-to-peer marketplace for buying and selling secondhand goods. Users list items by taking photos in the app, and buyers complete purchases there, with payments held in escrow until receipt is confirmed. Revenue comes from seller fees (10% in Japan; 10% plus 3.6% buyer protection in the US), plus Merpay payments and promoted listings, plus shipping partnerships for integrated delivery. The platform differentiates itself through a simple mobile experience, escrow and buyer protection, shipping integration, and a broader marketplace including Mercari Shops for sellers, with a goal of extending product life and supporting a circular economy.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2013

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