Minor International

Hotel operator, restaurants, and lifestyle brands

Duty Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDoha, QatarNo salary listedIn-person

About the Job

Requirements

A degree in Hospitality Management or a similar field.
Work experience in the Middle East in four- or five-star hotels.
Work experience in supervisory roles in Front Office.
Excellent command of written and spoken English.
Knowledge of the OPERA Cloud system.
Ability to work flexible hours, days off, assignments, and additional duties.
Ability to work well under pressure in a fast-paced and constantly changing environment.

Responsibilities

Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and promotions, the spa and health club, and other Minor Hotel properties.
Oversee the service and attitude through which guest service is delivered and ensure it meets Minor Hotels' standards at all times.
Take personal responsibility for ensuring issues pertaining to guest satisfaction are addressed and followed up in a timely manner.
Suggest proactive and innovative alternatives that meet guest needs and enhance their Minor Hotel experience.
Develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings or meetings and pass information on to team members.

Desired Qualifications

Arabic language skills are an advantage.

Job Location:

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
Develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

Degree in Hospitality Management or similar

Work experience in Middle East in a 4-5 star hotels
Work experience in supervisory roles in Front Office
Excellent command of English language (both Oral and Written).
Arabic language will be an advantage
Knowledge of the OPERA Cloud system
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.

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About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

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