Operations Analyst

Position Summary

The Operations Analyst will support business transformation initiatives at Copeland's Canadian headquarters by analyzing operational processes, identifying improvement opportunities, and leading structured change management activities that drive successful adoption of new systems, processes, and ways of working. This role works with Supply Chain, Finance, IT, Sales and Business Leadership teams to improve performance, minimize disruption, and ensure sustainable business outcomes.

Key Responsibilities

Business Analysis & Operational Improvement

• Analyze operational processes, workflows, and performance metrics to identify opportunities for improvement.
• Gather, document, and validate business requirements for operational initiatives and transformation projects.
• Develop business cases, process maps, and operational impact assessments.
• Track KPIs related to service, quality, productivity, inventory, cost, and customer performance.
• Perform root cause analysis and recommend corrective actions.
• Support continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies

Change Management

• Develop and execute change management strategies aligned with project objectives.
• Conduct stakeholder analysis and organizational impact assessments.
• Create communication, engagement, and training plans to support organizational readiness.
• Partner with leaders and managers to build understanding, alignment, and sponsorship for change initiatives.
• Identify and manage resistance to change and implement mitigation strategies.
• Monitor adoption metrics and recommend actions to improve engagement and sustain results.

Project & Transformation Support

• Support cross-functional transformation projects from planning through implementation.
• Coordinate project activities, milestones, risks, and action plans.
• Facilitate workshops and working sessions to gather requirements and align stakeholders.
• Track project performance and provide reporting to leadership teams.
• Ensure operational readiness prior to deployment of new processes or systems.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, Finance, Information Systems, or equivalent experience.
• 3-5 years of experience in business analysis, operations, supply chain, continuous improvement, project management, or change management.
• Experience leading or supporting organizational change initiatives.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Excel, Power BI, and Microsoft Office Suite.
• Experience with ERP systems such as Oracle, SAP, JD Edwards, or similar platforms.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Authorization to work in Canada without sponsorship now or in the future. Sponsorship will not be provided for this opportunity.

Preferred Qualifications

• Certification in Change Management (Prosci, ACMP, or equivalent).
• Lean Six Sigma Green Belt or higher.
• Experience in manufacturing, warehouse, distribution, or supply chain operations.
• Project Management certification (PMP, CAPM, Agile, Scrum).
• Experience developing training, communications, and adoption programs.

Success Measures

• Successful implementation and adoption of operational changes.
• Improvement in operational KPIs such as productivity, quality, cost, inventory, and service levels.
• Stakeholder readiness and engagement scores.
• Achievement of project milestones and business benefits.
• Reduction in process waste and operational inefficiencies.
• Sustained compliance with new processes and standards

Compensation, Benefits & Perks

Salary: CAD $55,000 - 75,000

• 100% employer-paid health, dental, and vision premiums
• Defined Contribution Pension Plan with company contributions
• Health Care Spending Account (HCSA)
• Paid vacation and disability coverage
• Hybrid work flexibility following onboarding

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