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moomoo

Global investing platform offering data tools

Brokerage Services Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaIn-person

About the Job

Requirements

  • A degree or above in relevant qualifications is required; applicants with a diploma in Business, Economics, or finance-related courses are welcome to apply.
  • Proven experience in a related field is preferred, especially in call centers, technical support, online trading, or stockbroking; fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital or financial markets, trading regulations, and investment products is advantageous.
  • Computer literacy is preferred.
  • English and Malay proficiency are required; Chinese/Mandarin proficiency is advantageous.
  • Professionalism, independence, meticulousness, patience, empathy, problem-solving and decision-making abilities, communication and interpersonal skills, and customer-service knowledge are required.
  • Ability to work efficiently under pressure, manage multiple customer inquiries simultaneously, and work assigned evening, night, and weekend shifts is required.

Responsibilities

  • Respond to customer inquiries and provide support by phone, email, and live chat.
  • Assist customers with trading account registration, onboarding, and verification.
  • Advise customers on the trading platform, tools, and features, and address technical or operational issues.
  • Resolve customer concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Record, file, and organize customer feedback and suggestions.
  • Contribute to customer-service processes, knowledge bases, and training materials.
  • Perform other duties as assigned.

About the Company

moomoo

Global investing platform offering data tools

Moomoo is a global investing platform that provides stocks, ETFs, options, and crypto with real-time market data and a set of trading tools. It helps users make informed decisions by offering features like real-time quotes, technical analysis tools, and in-depth order book data all in one place. Its products are designed to be easy for beginners while powerful enough for experienced traders, combining accessible data with advanced analytics to support a wide range of investment strategies. Compared to other platforms, moomoo stands out by offering a broad mix of assets across markets and a comprehensive toolkit in one place, focusing on both user-friendliness and depth of analysis. The company’s goal is to help global investors grow their financial potential over time, empowering people at all levels of experience to pursue their investment journey.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Palo Alto, CA
Founded
2018

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