Director, Care Management

Become a part of our caring community
 

The Director, Care Management leads interdisciplinary teams which can include nurses, social workers and behavioral health professionals, among others, that are responsible for care management. The Director, Care Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Director, Care Management oversees the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.

Responsibilities

• Oversee the assessment and evaluation of members’ needs and requirements to help achieve and/or maintain an optimal wellness state.
• Guide members and families to appropriate resources that support care, wellbeing, and overall health outcomes.
• Facilitate coordination and interaction with internal and external resources to meet member care needs.
• Lead the implementation of new and updated programs, as well as large-scale functional projects.
• Support and enhance technical and operational procedures and processes within care management.
• Implement strategic plans and provide input into functional strategy.
• Drive departmental goals and objectives to improve overall performance and outcomes.
• Direct and lead teams within the health solutions industry.
• Analyze and interpret trends to support decision-making, program effectiveness, and operational improvements.
• Utilize Microsoft Office applications, including Word, Excel, and Access, to support reporting, analysis, and communication.
• Contribute to an organization focused on continuously improving consumer experiences.

Use your skills to make an impact
 

Required Qualifications

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  8 or more years of technical
• 5 or more years of management experience, including 2 or more years of leading leaders
• Bachelor’s degree in business, finance or clinical field
• Prior work experience in the health solutions industry with demonstrated success directing and leading teams
• Expertise in developing and executing specific measurable goals focused on outcomes
• Understanding of and experience driving proactive performance management across a team of scale. 
• Proficiency in analyzing and interpreting financial trends
• Experience developing and implementing complex resource plans
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and Access
  

Preferred Qualifications

• Master's Degree in Business Administration or a related field
• RN state license in field of study

Reporting Structure: This role reports to the Senior Vice President, Clinical Operations

Work Style: Fully remote in the contiguous US, with occasional travel to Humana's offices for training or meetings may be required.

Work Hours: Typical business hours are Monday-Friday, preferably aligned with CST or EST zone

Interview Format 

As part of our hiring process, we use on-demand interview technology provided by HireVue, a third-party vendor. This platform allows our recruiters and hiring managers to evaluate candidates through a structured on-demand assessment.

If you are selected to move forward after the initial application you may prescreen and receive an invitation to complete an on-demand assessment featuring pre-set questions.The assessment typically takes 10–15 minutes to complete.

If you are asked to submit an on-demand interview, once your assessment has been reviewed, we will notify you regarding next steps in the interview process.

SSN Task via Workday

Should you receive a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profi

les

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 12-03-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.