Moncler Group

Luxury fashion brand of outerwear

Client Advisor Manager

Retail Store ManagementUpdated on Nov 10

Full-timeBarcelona, Spain€40k - €45k /yr

About the Job

Requirements

Three to five years of experience in retail management, preferably within the luxury sector.
A solid background in luxury retail environments.
Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
Fluency in Spanish and English, both written and spoken.
Strong analytical capabilities, including interpreting sales performance reports, identifying trends, and performing quantitative analyses to support business decisions.
A proven track record of driving sales performance, cultivating a loyal client base, and developing high-performing teams.
The ability to build effective relationships with clients, colleagues, and stakeholders at all levels.
Attention to detail and sensitivity to product, craftsmanship, and brand standards.
A proactive, results-oriented approach and a commitment to delivering excellence in the client experience.

Responsibilities

Lead successful sales activity to achieve sales targets and qualitative objectives, ensuring clients receive the complete client experience.
Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and customer satisfaction.
Maintain product knowledge of features, benefits, and applications to enhance sales and client experience.
Set, track, and optimize key performance indicators to measure and improve business effectiveness.
Build and maintain personalized client relationships through attentive service and tailored recommendations to foster loyalty.
Handle returns, exchanges, and warranty claims; address feedback and promote additional sales.
Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.
Develop and execute the store’s client strategy, upgrade current clients, expand the client base, and achieve long-term clienteling goals.
Implement, maintain, and optimize store operations and processes for seamless workflows.
Create engaging showcases that attract customers, highlight merchandise, and communicate brand identity.
Manage inventory and align displays with store aesthetics and sales strategies.
Organize and align team efforts to achieve goals efficiently.
Develop the team, enhance collaboration, and maintain a positive work culture.

Overview

Moncler is currently looking for a Full-Time Client Advisor Manager to join the team of our boutique in Barcelona - Paseo de Gracia.

As a Client Advisor Manager you proactively lead successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience. You are accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Your Impact

BUSINESS

Sales - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.

Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.

KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.

CLIENT

Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.

After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.

Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.

Client Development - Develop and execute the store’s client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.

PROCEDURES

System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.

STORE IMAGE

Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.

Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.

PEOPLE

Team Organization - Organize and align team efforts to achieve goals efficiently.

Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.

Qualifications

3-5 years of experience in retail management, preferably within the luxury sector;
Solid background in luxury retail environments;
Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook;
Fluency in Spanish and English, both written and spoken;
Excellent interpersonal and communication skills;
Strong analytical capabilities, with the ability to interpret sales performance reports, identify trends, and perform quantitative analyses to support business decisions.

We are looking for someone who demonstrates:

A proven track record of driving sales performance, cultivating a loyal client base, and developing high-performing teams;
Excellent communication skills, with the ability to build effective relationships with clients, colleagues, and stakeholders at all levels;
Exceptional attention to detail, combined with a strong sensitivity to product, craftsmanship, and brand standards;
A proactive and results-oriented mindset, coupled with a passion for delivering excellence in every aspect of the client experience.

Compensation & Benefits

Gross annual salary range: €40,000–€45,000, depending on relevant experience, skills, and internal equity considerations.
Annual Company’s Management by Objectives (MBO) incentive plan linked to store performance.
Meal vouchers provided for each worked day.

"Moncler is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, disability, neurodiversity, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to fostering an inclusive environment where everyone can thrive."

About the Company

Moncler Group

Luxury fashion brand of outerwear

Moncler produces luxury outerwear, especially down jackets, blending performance gear with high-fashion design. Its products use down insulation and durable fabrics to keep warmth while delivering style, sold through premium boutiques, department stores, and e-commerce. It stands apart by tying authentic mountain heritage to a luxury brand and narrating a cohesive image, reinforced by a high-profile IPO. Its goal is to lead the luxury outerwear market, grow globally, and increase brand value while preserving its performance heritage and fashion appeal.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Milan, Italy
Founded: 1952

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