Operations Business Analyst

Job Description

Core Responsibilities

• Analyzing client portfolios in detail and providing regular updates of performance and potential improvement areas,
• Troubleshoot any technical difficulties/issues raised by partner / seller in collaboration with operations,
• Increasing revenue from each partner / seller by providing value added service,
• Makes recurrent performance and productivity analysis using existing reports in MIS,
• Prepares an ad hoc analysis for OPS management team upon the request, works with MIS team on preparing the numbers,
• Provides the OPS management team with regular analytical notes with insights and findings,
• Collect the status updates from Call Centre Heads and track the plans/ targets achievement,
• Proactive in looking at opportunity based on data that is managed to improve month on month performance of the call center.
• Weekly review on portfolio behavior / health check and analysis on performance trajectory.

Qualifications

Qualifications & Skills

• 1 to 2 years of experience in a quantitative / analytical role within the operations division of a collections call center,
• Good presentation skills,
• Quantitatively savvy,
• Strong interpersonal skills,
• Strategic-thinking, analytical, and results-oriented,
• Holds a Degree in Engineering, Economics, Business, Accounting, or similar, from a reputable university,
• Proficient in Vietnamese and English,
• Knowledge of the CRM / Debt Collection industry will be considered an advantage.

Additional Information

Salary & Benefits

• Competitive salary package,
• Annual leave,
• Training and development programs for continuous learning,
• Ability to make flexible work arrangements or conduct remote work,
• Company events and activities to meet colleagues from other countries,
• A meaningful career to better the lives of others,
• Opportunities to advance your career horizontally and vertically.

Our Values
We believe that our core values are essential for cultivating a cohesive and high-performing work environment in the company. More importantly, our values reflect our vision of the community that we are striving to foster.

• Ethical
  • Understanding the importance of our communities through responsible and moral decisions and actions.
• Innovation
  • Seeking and applying new ideas to ensure efficiency, quality, and the readiness to address current and future needs.
• Integrity
  • Being truthful, sincere, and free of deceit in our words, actions, and all business dealings.
• Teamwork
  • Respecting the people in our team and our common goals by ensuring the cultivation of a collaborative and vibrant environment.
• Humility
  • Remaining grounded to reality regardless of our statuses to recognize the strengths and potential of others.