Lead Fulfillment Technician

Job Description:

Our Opportunity:  

Chewy, America’s #1 pet pharmacy, is seeking a Lead Fulfillment Technician to join our Pharmacy team in Louisville, KY! This individual will be responsible for leading a team hands-on in the pharmacy operation and will build and maintain relationships with hourly team members. Under the direction of management, the Lead will train Team Members through the assignment of work-flow and effectively reports information to management to provide outstanding service to the customers. The incumbent is expected to set an example for other employees through professional conduct and by safely performing all assigned tasks to predetermined standards. In this flexible position, the tasks may include sorting, loading, palatalizing, scanning and quality assurance. The incumbent is expected to report any violations of company policy and procedures to management. This person will be someone enjoys change and getting into the details to drive improvements every single day. 

Shift: Wednesday-Saturday 5:00PM - 3:30 AM

What You'll do: 

• Lead a team of up to 35 hourly team members 

• Train Team Members to safely and accurately perform tasks to predetermined standards 

• Based on operational plans and company standards, assign Team Members to work areas to customer service & reach operational goals 

• Provide management feedback of Team Members and then provide on-the-job training to meet training needs 

• Notify management of equipment malfunctions and other potential safety issues. 

• Send out quarterly progress reports and deep dive successes and missed opportunities  

• Ability to troubleshoot equipment and basic software issues 

• Understand basic Outbound Flow and strategically place Team Members to enable best throughout practices 

• Maintain a clean and safe work area. Promote safety programs and recommend corrective actions 

• Ability to lead a team by leading stand up and stand downs. Speaking to large groups 

• Provide constructive feedback to Team Members as well as recognizing a job well done 

• Educate Team Members on the “Whys and How’s” of a process 

• Support continuous improvement efforts through waste elimination 

• Capable of covering a shift if supervisor is absent  

• Create a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience. Unload, load, lift, push, and stack packages 

• Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness 

• Other duties as assigned 

What You'll Need: 

• Be at least 18 years old and have an active Kentucky Pharmacy Technician registration

• Ability to stand for extended periods of time, walk up to 2 miles per shift, and lift 25 pounds either with or without reasonable accommodations    

• Ability to read, comprehend and carry out simple instructions from oral instructions or written correspondence 

• Good communicator and active listener 

• Follow all company policies, procedures and safety guidelines 

• High level of professionalism and strong work ethic 

• The ability to adjust to sudden changes in customer demands or operational goals 

• Ability to plan and schedule tasks and handle multiple tasks at once 

• Adhere to quality and performance standards 

• Carry out responsibilities in accordance with the organization’s policies and procedures 

• Ability to work in a fast paced distribution environment 

• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer happiness 

• Detail oriented and accurate 

• Ability to focus attention on details 

• Ability to prioritize, handle and complete projects with tight deadlines 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.