Tesla

Makes electric cars, robotaxis and grid batteries

Charging Intern

Program ManagementConfirmed live in the last 24 hours

InternshipTokyo, JapanNo salary listedIn-person

About the Job

Requirements

The candidate must be able to work independently and be detail-oriented and execution-focused.
The candidate must have strong interpersonal and organizational skills, with a focus on customer experience.
The candidate must be proficient in the Microsoft Office suite and have good knowledge of artificial intelligence-based tools.
The candidate must possess a valid driving license.
The candidate must be fluent in Japanese and English.

Responsibilities

Develop in-depth knowledge of charging infrastructure, hardware, regulation, and safety, including stakeholder management, electrical installation, and charging customer experience in Japan.
Develop, support, and manage vendors and utilities for charging installation by tracking key performance indicators and communicating regularly to ensure a strong customer experience.
Communicate with vendors about property management, technical skills, and customer service.
Serve as a knowledge resource and trainer for customer-facing and field-service teams handling charging inquiries, and consult on potential solutions.
Understand Tesla customers’ charging needs and develop technical solutions and commercial models with local solution providers.
Support operational aspects of the wider charging team, including payment, logistics, and systems.
Keep up with industry trends and best practices.

Category	Charging
Location	Tokyo, Tokyo
Requisition ID	269538
Type	Intern/Apprentice

Job Description

Tesla’s aim is to ensure charging as convenient as possible for sustainable abundance. This role will support the development and operations of the Charging programs at Tesla Japan. The role oversees the charging installation and operation by developing, maintaining, and managing a network of charging sites. This is realized by access to landlords, utilities, installation vendors, and software tools. The ideal candidate has strong project management and operation management capabilities, a customer centric mentality, an understanding of electrical engineering fundamentals and/or a demonstrated history of operational excellence.

Job Responsibilities

RESPONSIBILITIES:

Become an expert in stakeholder management, electrical installation and charging customer experience in Japan: develop an in-depth knowledge on infrastructure, hardware, regulation, and safety
Develop, support, and manage vendors and utilities for charging installation to ensure the best customer experience by tracking KPIs and regularly communication
Communicate with vendors on property management, technical skills, and customer service
Be the source of knowledge and trainer for customer-facing and field-service teams for charging enquiries and consult on potential solutions
Understand charging needs of Tesla customers and develop technical solutions and commercial models with local solution providers
Support operational aspects of the wider charging team including payment, logistics and systems
Keep up with industry trends and best practices

Job Requirements

REQUIREMENTS:

Capacity to work independently, detail orientated and execution focused
Excellent interpersonal and organization skills with a key focus on customer experience
Proficient in Microsoft Office suite with good knowledge of AI based tools
Possession of valid driving license
Fluent in Japanese and English

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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