IT Support Engineer

About Us

At Rox, we believe in empowering people to do their best work.

Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work.

We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.

Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.

Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.

The Team

Nothing is possible without the world-class team, assembled to redefine how businesses operate.

Members on our team have:

• Founded and exited successful companies

• Held the highest positions at Google, AWS, Confluent, and New Relic

• Won IMO and IOI gold medals

• Published field-defining papers

We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré.

Core Principles

Taste: Craft beautiful experiences.

No matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers.

Obsession: Commit unreasonably.

In all aspects of our craft, we commit. We not only are immediately reactive to customers’ requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day.

Action: Get it done.

Talking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed.

Your Role

About the IT & Security Function at Rox

IT and Security at Rox isn't a back-office function. It's the infrastructure everyone in the company depends on every day, often without realizing it. Today, this function is one person: a Head of Security who owns everything from Field CISO to IT/Security help desk. We're hiring an IT Support Engineer to be the hands-on presence day to day, managing the support queue, automating tasks, and keeping people productive and secure, while helping build the IT engineering foundations the company needs for its next stage of growth.

You'll be joining at the ground floor of this function in our San Francisco office. The patterns you help set, how we onboard, how we manage identity, how we secure endpoints, how we automate the boring parts, will become the blueprint for how IT operates as Rox scales.

About the Role

This is a founding-level IT Support Engineer role for someone who is equal parts hands-on troubleshooter, systems thinker, and comfortable owning problems end to end with minimal process in place.

You'll spend your time split between the support queue, automating tasks, and resolving general or complex IT issues for a fast-growing team. But this role goes beyond keeping the lights on. You'll identify what's manual or fragile today and fix it: automating recurring work, tightening tech hygiene, and raising the bar for how IT operates at Rox.

If you enjoy being the person who can both unblock someone's laptop in five minutes and implement SaaS app SCIM integration that eliminates operational toil, this role will feel like home.

Why This Role Exists

Rox is scaling quickly, and the way we sell matters as much as what we build. This role exists to ensure that our technical story is clear, compelling, and grounded in real customer impact, and that it stays that way as we grow.

If you’re excited by ownership, influence, and the chance to help define a function from the ground up, this is one of those rare roles where your fingerprints will still be visible years from now.

Responsibilities

• Serve as the primary IT support engineer for the San Francisco office

• Administer and evolve our core Enterprise identity stack: Okta, Google

• Own the employee identity and application lifecycle

• Administer endpoint management and engineer solutions for compliance enforcement

• Automate recurring IT engineering work

• Support security and compliance efforts for SOC 2 and ISO 27001

• Identify opportunities to streamline IT operations and engineer tooling to scale

What Success Looks Like

• In your first few days: You're fully onboarded and resolving basic support tickets independently.

• Within a few weeks: You own the support queue end to end, including the full employee access & application lifecycle process, and you've automated at least one recurring manual task.

• Within a few months: You've delivered an IT Service Management project independently, and built a series of workflow automation that drives down operational toil from the team for good.

Qualifications

• 3 to 5+ years of experience in IT systems engineering, ideally at a fast-growing company

• Hands-on administration experience with Okta or a comparable Secure ID/SSO platform

• Working knowledge of SSO, SAML, OIDC, and SCIM

• Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)

• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)

• Scripting ability in Python and Bash, with demonstrable automation you've shipped

• Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (*nix, macOS, Windows)

• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations

• Clear written and oral communication

• Comfort with ambiguity and a preference for owning problems end to end

• Willingness to work on-site in San Francisco 5 days a week

Benefits

• Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents

• Company-paid life & AD&D, plus short- and long-term disability

• 401(k) with automatic enrollment

• Unlimited PTO, plus paid sick leave, company holidays, and bereavement

• Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)

• Wellness stipend: $375/quarter

• Learning stipend: up to $2,000/year

• Internet & cell phone stipend: $25/month

• Mental health support, virtual care, and care navigation

• Fertility & family-building support, plus backup care membership

• Pre-tax commuter benefits (transit & parking)

• SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office

Apply

To apply, please fill out the application form. We're looking forward to connecting with you!