Reservations Agent

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Reservations and Revenue Department in Milan, the Reservations Agent is responsible for handling guest reservation requests, ensuring accuracy, efficiency, and a high level of service while maintaining Mandarin Oriental standards. The Reservations Agent reports to the Reservations Manager.

As Reservations Agent, you will be responsible for the following duties:

• To process reservations via phone, email, and online channels, ensuring accuracy of guest details, rates, and availability
• To maintain up-to-date and accurate information within reservation systems
• To respond to guest enquiries in a timely, professional, and courteous manner
• To ensure guest preferences and profiles are correctly recorded and communicated
• To handle booking modifications, cancellations, and follow established procedures
• To coordinate with Front Office and other departments to support guest requests
• To maintain high standards of communication and service at all times
• To adhere to Mandarin Oriental policies, procedures, and service standards
• To carry out any additional duties as required to support operations 

As Reservations Agent, we expect from you: 

• To demonstrate experience in reservations, front office, or customer service within a hotel environment
• To communicate effectively in both English and Italian, written and verbal
• To possess good knowledge of reservation systems and booking processes
• To exhibit strong attention to detail and organisational skills
• To demonstrate a service-oriented and professional approach
• To show the ability to manage multiple tasks in a fast-paced environment
• To work effectively as part of a team
• To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant

Position Details:

• Job Level:
• Employment Type: Full-time
• Salary Range: € 22.545,74 - € 24.025,26 gross per year

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