Field Service Engineer - Customer Engineer

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

€38 400,00 - €52 800,00


Location:

Bernin,FRA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Applied Materials, the global leader in equipment for the semiconductor industry, is recruiting his future Field service Engineer to join the team.

Would you like to develop your career in one of the most technologically advanced environments in the world? Join our teams and build your expertise on highly sophisticated equipment used to manufacture the semiconductor chips powering tomorrow’s technologies.

As part of our support organization, you will work directly in the cleanroom environment of a major semiconductor manufacturer. You will play a key role in maintaining extremely complex equipment incorporating advanced vacuum technologies, mechatronics, precision robotics, advanced electronics, industrial automation, and software control systems.

Comprehensive Technical Training

From day one, you will benefit from a comprehensive training program lasting several weeks, combining classroom learning, hands-on field training, and equipment-specific technical development.

This training will include international travel opportunities and will enable you to develop recognized expertise in a highly innovative and technology-driven industry.

Your Responsibilities

Provide Technical Support for Production Equipment

• Perform preventive and corrective maintenance on Applied Materials equipment installed in cleanroom environments.
• Diagnose and resolve complex technical issues affecting equipment performance.
• Troubleshoot systems involving precision mechanics, robotics, electrical engineering, automation, computer control systems, and vacuum technology.
• Ensure equipment reliability and availability in a demanding manufacturing environment.

Lead Technical Analysis and Problem Resolution

• Conduct technical investigations and Root Cause Analysis (RCA).
• Utilize advanced technical documentation, including electrical schematics, mechanical drawings, service procedures, equipment data, and maintenance history.
• Define and coordinate corrective actions with local teams and international centers of expertise.
• Provide technical leadership for major interventions and continuous improvement initiatives.

Drive Continuous Improvement and Innovation

• Identify optimization opportunities to improve equipment performance, availability, and robustness.
• Contribute to the implementation of innovative solutions addressing customer manufacturing challenges.
• Support the evolution of maintenance procedures, methodologies, and technical standards.
• Share expertise with operational teams and newly hired employees.

Interface with Customers and Global Experts

• Prepare detailed service reports and technical summaries.
• Present analyses and recommendations to customers.
• Collaborate with engineering, product support, and R&D teams across the globe.
• Participate in technical escalations involving the most complex issues.

Your Profile

• Engineering degree or Master's degree in a technical discipline such as Maintenance Engineering, Mechatronics, Electrical Engineering, Automation, Instrumentation, Applied Physics, or a related field.
• Initial professional experience within a highly technical industrial environment.

Beyond academic qualifications, we are primarily looking for someone who is:

• Passionate about complex technologies.
• Motivated by hands-on field work and practical problem-solving.
• Interested in diagnostics, technical analysis, and troubleshooting.
• Curious and eager to develop recognized technical expertise.
• Comfortable working in a fast-paced and continuously evolving environment.
• Able to communicate effectively with technical stakeholders at various levels.

Languages

• Fluent English required.

Working Schedule

You will work 12-hour rotating shifts, alternating between day and night shifts as well as weekdays and weekends, ensuring 24/7 technical support for our equipment.

28-day shift cycle consisting of 14 working days and 14 days off.

What We Offer

• A work environment where continuous technical learning is encouraged and supported.
• Direct collaboration with international experts and world-class engineering teams.
• Career development opportunities in technical expertise, leadership, or international roles.
• The chance to work in a rapidly growing industry driven by global technological innovation.

Compensation Package

• Base salary paid over 13 months.
• Transportation allowance: €650 per month.
• Target performance bonus: 10% of annual base salary.
• Participation in the Applied Materials Employee Stock Purchase Plan (ESPP).
• Meal vouchers.

Additional Benefits

• Relocation assistance.
• Housing search support.
• Comprehensive family health insurance and life insurance coverage.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.