Field Operations Associate

About Blackbird:

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

About Our Team:

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

About the Job

We're hiring a part-time Field Operations associate for our NYC market. You'll be Blackbird's face on the ground: installing our hardware in partner restaurants, training restaurant staff, and keeping our partners live and set up to win. This role fits someone with a background in restaurants, hospitality tech, or restaurant vendor and supplier operations.

This is a 6-month, part-time contract for about 25 hours per week, split between the office and the field. We may extend it depending on performance and market growth.

What You'll Do

• Run on-site installs and onboarding for new and existing restaurant partners

• Set up Blackbird hardware and software to fit each restaurant's layout and workflow

• Visit partners whose devices have gone offline, find out why, and get them back up and running

• Train and retrain front-of-house staff and managers on how to use Blackbird well

• Fix problems in real time and share what you learn with the sales and product teams

• Set up new restaurants in Blackbird's admin tool

What You Bring

• Experience in or around restaurants (operators, tech vendors, POS providers, etc.)

• Comfort with technology: you learn new systems fast and can troubleshoot hardware and software on site

• You're organized, hands-on, and happy to roll up your sleeves

• You communicate well and quickly build rapport in person with owners, managers, and staff

• Flexible availability, including some early mornings, evenings around service, and occasional weekends

• Based in NYC, with a reliable way to get around all five boroughs

Pay Transparency

Hourly rate: $30 per hour, based on experience. 3-month contract, with possible extension based on performance and market growth.

This range is disclosed in accordance with New York City's Pay Transparency Law.

Commitment to Equal Opportunity

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and find out what the best work of your career could look like here at Blackbird.