People Ops Planner

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a People Operations Planner (POP), you support the leadership team in creating an engaging work environment. You champion the employee experience by supporting people processes and are the go-to person for the team’s general inquires, directing them to the appropriate resource to help resolve their questions. People Operations Planners are knowledgeable about people processes, policies, and programs, and put the team experience first.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Be proficient in the local language, both written and spoken.

Preferred Qualifications

You can: Be trusted with sensitive or confidential information, keeping with Apple’s core values. Support others with care using strong interpersonal skills. Learn from and provide guidance to others. Communicate effectively and tailor your communication style to different audiences. Work independently and take initiative in a fast-paced environment. Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization. Do what’s best for the team and Apple, often anticipating and adjusting for problems and roadblocks. Use data to inform and guide potential solutions or decisions.

Description

Partner with the leadership team to support the planning and organization of people processes, including preparing team correspondence and organizing training initiatives. Partner with the Recruiting team and the leadership team to coordinate external hiring events and the internal selection process. Be responsible for documentation administration associated with employees, including file maintenance and retention, and providing store-specific employee data to leaders as needed. Be responsible for data entry and accuracy in the time management system and the support of time away programs in store. Help with scheduling-related inquiries and education, communication, and schedule changes in partnership with leadership and/or the scheduling team. Support team members in finding answers to People-related questions in areas such as benefits and wellness by connecting them to the appropriate resources. Promote awareness of global Apple programs, and create localized initiatives in partnership with leadership, champions, and ambassadors. Perform other tasks as needed, including but not limited to other administrative and people operations tasks, and supporting customer-facing activities on the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.