Turn your lived experience into hope for others, join our team and make a real impact
Use your lived experience to provide meaningful connection and support
Make a real impact in a purpose-driven, peer-led suicide prevention service
About Suicide Prevention Warmline
The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who’s been there.
Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding.
Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.
About the Role
You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.
Key responsibilities:
Responding to initial call and conducting scheduled support calls
Holding non-judgmental, peer-based conversations that support to validate and empower participants
Supporting participants to develop personalised coping strategies and safety plans
Exploring distress, identifying strengths, and promoting wellbeing through shared experience
Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately
Shift Details
This is a part-time position (22.8 hours/week), with the following hours:
Monday: 12pm – 6.48pm
Tuesday: 11am – 6pm
Wednesday: 2pm – 8pm
Saturday: 12.30pm – 5.30pm
This is an office-based role in Rockhampton.
About you
You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.
You’ll bring:
Lived experience of suicidality or suicide bereavement and a personal recovery journey
A compassionate, non-judgmental approach and strong communication skills
Confidence in building rapport and holding meaningful conversations
A willingness to support others in safety planning and navigating support pathways
Requirements:
The right to work in Australia
Current Driver’s Licence and ability to travel if required
Desirable - Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services
What We Offer You
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
A workplace that values diversity, lived experience, and peer connection
How to Apply
We'd love to hear your story. Please submit your ResumeANDcover letter outlining your lived experience and why you're passionate about supporting others through their recovery journey.
For a confidential discussion about the role, please contact Nicola Griggs via email at [email protected]
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment
Job Description Summary
Part time peer role with Warmline - a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement.
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.