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W.W. Grainger

Industrial MRO supplier offering inventory management

Account Manager

Account ManagementPosted on Nov 10
Full-time

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 3 years of direct outside sales experience, or equivalent inside sales or marketing experience, is required.
  • Strong planning discipline to align goals, manage a sales pipeline, and execute account strategies that drive revenue and margin is required.
  • Knowledge of structured sales processes, account penetration strategies, forecasting, and opportunity management is required.
  • Proficiency in customer relationship management (CRM) systems, such as Salesforce, and other sales enablement tools to manage pipeline, accounts, and customer data is required.
  • Ability to use the sales process to uncover customer objections or concerns and determine appropriate solutions is required.
  • Travel to each customer within the aligned market at least once per month, or more frequently where needed, is required.
  • The role may require attendance at customer sites and compliance with applicable health and safety requirements, including personal protective equipment such as a hard hat, steel-toed safety boots, and facial-hair requirements for wearing a close-fitted N95 mask or other required PPE.
  • Candidates may be required to undergo customer alcohol and drug screening procedures as a condition of being permitted on certain customer sites.
  • External candidates must pass pre-employment background checks; internal candidates must undergo a background check when moving from a non-driving role to a driving role.

Responsibilities

  • Demonstrate knowledge of company clients and their needs, remain responsive to changing customer needs, and formulate business strategies that enhance customer satisfaction, build relationships and product or service loyalty, and ensure competitive advantage.
  • Understand customer goals and evolving business needs, using market insights and internal resources to respond proactively to change.
  • Develop and execute plans to achieve company sales, gross profit, and related services objectives.
  • Partner with key internal and external stakeholders to support profitable growth across existing customer accounts, aligned with CSG.
  • Oversee managed-inventory support to deepen customer understanding, expand relationships, and drive sales results.
  • Articulate and apply the company’s value proposition to deliver solutions that grow profitable sales.
  • Execute account penetration strategies, including regular business reviews, to maximize customer value and revenue.
  • Produce positive sales growth for a defined geography or vertical market, managing an average of 40–45 current accounts and approximately $2 million annually.
  • Use the company’s Salesforce CRM system to perform daily business activities.

About the Company

W.W. Grainger

Industrial MRO supplier offering inventory management

Grainger provides maintenance, repair, and operating (MRO) products to businesses and institutions worldwide. Its two-pronged approach combines High-Touch Solutions with inventory management and technical support, and Endless Assortment through online marketplaces like Zoro and MonotaRO for a broad digital catalog. The company leverages a strong supply chain and e-commerce to stock and deliver safety, power tools, lighting, and other facility maintenance items to more than 4 million customers. Its aim is to help customers efficiently source and manage MRO needs at scale across industries including manufacturing, healthcare, and government.

Company size
10,001+
Company stage
IPO
Headquarters
Douglasville, GA
Founded
1927

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