Salary Range: 690000 to 720000 (Currency: CZK) (Pay period: per-year-salary)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

Key Duties & Responsibilities

Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
Performs New customer set-up examination and credit check review
Reviews and performs Customer master amendments, customer block - only complex/disputed queries
Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
Supports and actively participates in continual improvement of the contract & billing processes
Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
Ensuring all processes are always compliant with internal rules & requirements
Manages ad-hoc requests from line manager
Live by the Keyloop values in your daily behaviors, communications, and actions

Skills / Knowledge / Experience & Qualifications

Experience of dealing with customers at all levels
Competent in MS word, Excel and Outlook
A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
Ability to manage and prioritize workload
Proficient in English and any other European Language

Team Player :

Must be reliable, show commitment and collaboration in day to day tasks

Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly

Actively collaborate to ensure that team targets are achieved

Communication :

Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills

Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

Problem Solving:

Ability to investigate dispute / issues using relevant associates expertise and knowledge

Share problems, openly discuss and collaborate with others to find a solution and form an action plan

Act appropriately in all situations and taking accountability for those actions

Adaptability :

Flexible attitude and able to work as part of a team

Proactive and positive approach, working under own initiative and prioritizing and balancing workload

Innovation approach to processes

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."

Keyloop

Contracts & Billing Specialist

About the Job

Requirements

Responsibilities

Key Duties & Responsibilities

Skills / Knowledge / Experience & Qualifications

About the Company

Keyloop

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