Solution Architect - Strategic Portfolio & Enterprise Architecture
About the job
- 10+ years of experience in enterprise architecture, strategic information technology portfolio management, or senior technical advisory roles within a professional services or consulting organization, or equivalent education and experience.
- Deep expertise in enterprise architecture frameworks such as TOGAF and Zachman and strategic portfolio governance, with experience managing complex, multi-domain technology portfolios across Fortune 500 or similarly scaled organizations.
- Ability to shape enterprise strategy at the C-suite level, translate complex multi-domain portfolio decisions into executive narratives, identify platform investment risks and trade-offs, and deliver architectural thought leadership that accelerates enterprise transformation.
- Ability to produce enterprise architecture artifacts, including platform portfolio roadmaps, reference architectures, and governance frameworks tailored to executive, architectural, and technical audiences.
- Experience leading strategic architecture reviews and portfolio governance sessions with enterprise customers and driving executive alignment on multi-product platform strategies and long-term architectural vision.
- Experience leveraging or critically evaluating artificial intelligence integration within enterprise architecture frameworks, including AI-powered workflow orchestration, agentic automation, and AI governance within complex multi-product portfolios, and assessing AI's strategic impact on enterprise operating models.
- Ability to synthesize enterprise requirements, portfolio constraints, and architectural standards into cohesive, scalable platform strategies across large, complex organizations.
- Ability to communicate complex enterprise architecture concepts through visual modeling, architecture blueprints, and structured frameworks for executive and technical audiences.
- Ability to operate independently on complex, ambiguous engagements, manage competing priorities, drive issues through resolution, and make architectural decisions without close direction.
- Ability to build trusted relationships with remote and in-person stakeholders across all organizational levels.
- Certified System Administrator certification, required or to be achieved within the first 60 days.
- At least two relevant Certified Implementation Specialist certifications, required or to be achieved within the first 90 days.
- Serve as the architectural authority on customer engagement teams, owning the strategic platform portfolio across multiple ServiceNow workflow domains, aligning it to each customer's long-term technology landscape, and establishing enterprise governance frameworks and architecture standards.
- Define and govern enterprise-grade ServiceNow architectures using TOGAF or equivalent frameworks and ServiceNow technical standards to produce scalable, maintainable, and future-ready platform deployments.
- Build and sustain strategic relationships with product owners, platform stakeholders, and customer architecture teams to influence ServiceNow product roadmaps and champion multi-domain workflow capabilities.
- Engage with senior leadership and C-suite stakeholders to shape enterprise architecture vision, align multi-year ServiceNow portfolio roadmaps to business strategy, and advise on organizational change management and platform scaling for large, complex environments.
- Drive enterprise architecture thought leadership through executive briefings, formal presentations, and strategic portfolio workshops showcasing platform transformation outcomes and portfolio scaling success stories.
- Develop and continuously refine enterprise architecture frameworks, portfolio governance standards, and reusable reference architectures in partnership with the Customer & Partner Excellence Team and field delivery organization.
- Mentor and elevate enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem, cultivating a community of practice around strategic portfolio management and platform governance.
- Maintain and advance expertise in enterprise architecture frameworks and ServiceNow certifications spanning ITSM, ITOM, App Engine, and cross-domain workflow capabilities.
- Lead executive architecture workshops, multi-product roadmap definition, and implementation complexity assessments during pre-sales cycles in partnership with Services Account Executives, Solution Sales Executives or Consultants, and Partner Sales Organizations.
- Certified Technical Architect certification, required or to be achieved within the first 365 days.
- Curiosity for emerging technologies and a drive to apply new capabilities to real-world platform challenges.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
2%1 year growth
1%2 year growth
1%More than 25% of S&P 500 stocks are down 40% or more from their highs, even with the index near record levels, as of October 8, 2026. The Motley Fool sees that as a chance to hunt for bargains in tech. It names four picks. Netflix trades at about 18.5 times 2027 analyst earnings estimates, and advertising should drive its growth. Oracle has a $664 billion backlog in cloud infrastructure, but carries heavy debt and burns cash. ServiceNow, hit by the 2026 software sell-off, trades at 7.5 times forward sales as it pushes into agentic AI. AppLovin trades at 13 times 2027 earnings estimates. Its revenue rose 53% last quarter to $1.9 billion.
Chevron, ServiceNow and Nasdaq finance chiefs say AI projects must prove their worth before getting funded. They spoke on a panel at the Fortune Most Powerful Women Summit in Santa Barbara on Tuesday. Chevron's chief financial officer, Eimear Bonner, said AI "has got to compete for capital" and cannot be "a science experiment." She wants a clear path to value and results that reach the bottom line. ServiceNow's Gina Mastantuno said CFOs must also weigh the cost of falling behind rivals. The company expects $500 million in savings this year, largely from using its own products. Nasdaq's Sarah Youngwood sorts investments by time horizon and tracks AI metrics such as coding speed, client retention and token costs.
Palantir Technologies trades at 139 times trailing free cash flow compared to ServiceNow's 31 times, but investors are paying the premium for faster AI-driven growth. Palantir's June-quarter revenue surged 93% to $1.94 billion, with GAAP operating income reaching $912 million, about 47% of revenue. ServiceNow's second-quarter subscription revenue rose 24.5% to $3.88 billion. Current remaining performance obligations increased 21% to $13.2 billion. Operating cash flow reached $587 million, with free cash flow at $473 million after property purchases. Institutional ownership data shows ServiceNow's holder count increased to 115 from 108 in Q1, whilst Palantir's fell to 86 from 96. Palantir had 60.18 million shares short on 15 September, approximately 2.8% of float. Both companies offer different enterprise automation approaches, with the valuation gap reflecting Palantir's exceptional growth trajectory.
ServiceNow and UiPath both offer AI-powered automation platforms, but differ in scale and growth. ServiceNow reported revenue of nearly $13.3 billion for fiscal 2025, up 20.9%, with net income of $1.75 billion. UiPath posted revenue of $1.6 billion for fiscal 2026, up 12.7%, achieving its first full-year GAAP profitability with net income of $282.3 million. ServiceNow's AI products surpassed $1 billion in annual contract value in Q2. However, its $7.75 billion Armis acquisition raised total debt to $7.5 billion by June 2026. UiPath carries no debt and maintains a current ratio of 2.5x, but faces slower growth with flat customer count year-over-year. ServiceNow trades at 33.9x forward P/E versus UiPath's 17.1x, reflecting different growth trajectories and market positioning.
ServiceNow shares rose 2.5% to $137.40 in premarket trading as the company co-hosted the Fortune AIQ Summit at the New York Stock Exchange, an event focused on deploying and scaling artificial intelligence within businesses. The gains came alongside an 18% rise in partner Accenture's shares following its latest financial results. Several analysts recently increased ServiceNow price targets, with Deutsche Bank raising its target to $155 from $135 and Cantor Fitzgerald lifting its target to $174. ServiceNow previously reported second-quarter subscription revenue of $3.877 billion, up 24.5% year-on-year. The company raised its full-year 2026 subscription revenue guidance to between $15.76 billion and $15.78 billion. The broader US equity market also traded higher, with the S&P 500 gaining 0.25% and the Nasdaq advancing 0.5%.