Sherwin-Williams

Global paint and coatings manufacturer

Customer Service Representative

Customer SupportPosted on Nov 10

Full-timeRzeszów, PolandPLN6.1k - PLN7.8k /moIn-person

About the Job

Requirements

The candidate must have 1–2 years of experience in customer service or a similar customer-facing environment.
The candidate must speak Italian.
The candidate must have a high school diploma or equivalent education or experience.
The candidate must be able to resolve customer questions and concerns effectively.
The candidate must have clear written and verbal communication skills.
The candidate must be able to collaborate with colleagues and teams across different departments.
The candidate must have good organizational and problem-solving skills.
The candidate must be confident using Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
The candidate must be able to follow established processes and procedures while maintaining a customer-focused approach.

Responsibilities

Provide customer service, support, and technical guidance to internal and external customers.
Solve problems, research complex information, and build customer relationships.
Receive customer orders by mail, telephone, or electronic contact; enter and adjust orders; and resolve questions and complaints within the role’s authority.
Ensure orders are entered into the ERP system by the order cut-off time.
Handle basic-complexity domestic orders.
Follow work instructions and request amendments when needed.
Influence the team positively and arrange backup during holiday leave.
Assist in reviewing and coordinating customer service activities related to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Identify customer issues that need to be escalated to management in a timely manner.
Develop and review correspondence and documentation regarding customer interactions, and respond to questions and concerns.
Build relationships with internal departments to help provide the best service to end customers.
Perform other duties as assigned.

Desired Qualifications

Experience with ERP systems such as SAGE, SAP, or Oracle.

Location: Rzeszów - Poland

Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

1–2 years of experience in customer service or a similar customer-facing environment.
Italian language is a must
High school diploma or equivalent education/experience.
Strong customer service skills with the ability to resolve customer questions and concerns effectively.
Clear written and verbal communication skills.
Ability to collaborate effectively with colleagues and teams across different departments.
Good organizational and problem-solving skills.
Confidence using Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Experience with ERP systems such as SAGE, SAP or Oracle would be an advantage.
Ability to follow established processes and procedures while maintaining a customer-focused approach.

What we Offer:

The established salary range for this position is PLN 6100-7800 gross/month
Work-Life Balance: We value your personal time and well-being.
Career Opportunities:Grow within a truly international business.
Ongoing Training and Support:Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

#LI-JS2

Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
Works to ensure all orders received are entered into the ERP by order cut-off time.
Can handle basic level of complexity in orders (Domestic)
Can follow and request amendments of work instructions
Positive influence on the team and being responsible to arrange backup in case of holiday leave.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Identifies customer issues that need to be escalated to management in a timely fashion.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Builds relationships with internal departments to ensure best service to end customer is achieved.
Performs other duties as assigned.

About the Company

Sherwin-Williams

Global paint and coatings manufacturer

Sherwin-Williams makes paints and coatings for professional, industrial, commercial, and consumer customers. It sells branded and private-label coatings for architectural, industrial, packaging, and transportation markets, distributed through more than 5,000 company-operated stores and facilities and supplying engineered coatings to over 120 countries. Its products protect and decorate surfaces in buildings, manufacturing, packaging, and transportation, and are supported by digital access and strong customer service. The company aims to maintain leadership in the paint and coatings industry by delivering high-quality products, expanding globally, and maintaining reliable access to its solutions through partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Cleveland, OH
Founded: 1866

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