Office Strategy & Solutions Manager

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Manager, Office Strategy & Solutions

Location: Shanghai, China

Job Summary

•    To maintain a continuous and high level of prospecting calls activity to achieve your quantitative performance objectives.

•    To work with the Managing Director, department heads, regional business development staff and the international desks in Knight Frank to plan, implement and strategically manage the promotion of our office services to clients.

•    To continually improve the quality and range of services within the department’s scope of business. 

•    To meet goals and objectives of the office services department, with the ultimate purpose of contributing to the expansion and profitability of the Knight Frank business in Shanghai, China and the region.

•    Completed annual KPIs which agreed with both you and the Company is part of your job responsibility.

Responsibilities 

Consultant Function
To ensure that we deliver the best office service in Shanghai to all clients all the time:
•    Receive enquiries from clients and ensure that you understand their needs
•    Keep in regular contact with clients at all times including advising them of progress
•    Prepare shortlist of suitable properties for clients to review in accordance with their requirements and budget
•    Confirm availability and suitability with landlords
•    Arrange and conduct property inspections with clients
•    Negotiate for properties on behalf of clients
•    Prepare lease contracts
•    Participate in monthly regional Business Development calls with key TR leads in AP, Europe and U.S.
•    Ensure invoices are accurately prepared and sent
•    Attend weekly office services meetings to discuss existing and possible clients.

Sales and Marketing Function
•    Working with the Managing Director, Office Strategy & Solutions department head, business development team and the marketing department, to assist in the implementation and delivery of specific departmental marketing campaigns to predetermined recipients in China. 
•    To set up meetings and presentations with new and existing clients through telephone calls, emails or letters.
•    To make presentations to clients.
•    To secure instructions from clients.

Database Management
To update and increase database contacts and input related information of properties and tenants onto the client contacts management system in the office. 

Central Filing System
Working with the department manager, to maintain and keep up to date the filing system for all work in the Shanghai office.

Person Specification 

•    At least 3-5 years relevant working experience
•    Proficient in both Chinese and English communication skills
•    Good communication skill and interpersonal relationship
•    Proficient in Word, Excel, PPT with detailed and clear work plan
•    Responsible, initiative, mature, self-motivator with excellent service attitude
 

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.