Program Management Principal - Instant Commerce Business & Operations

Company Introduction

"CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.

We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners). 

If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live."

Role Overview

Program Management within the Business & Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence initiatives. This role is responsible for optimizing operations, managing supply chain performance, enhancing customer experience, identifying and executing key operational improvement processes across the organization. Leveraging strong analytical capabilities and a customer-centric mindset, you will try to improve the overall efficiency of operations and customer experience.

What You Will Do 

• Operational innovation across Coupang Eats Delivery and establish standardized operating processes while strengthening execution through planning and governance. 
• Develop and execute new strategies for improving the rider supply and optimising the cost 
• Drive process improvements, automation, and digital transformation initiatives through in-depth operational analysis. 
• Analyze KPI performance and generate data-driven insights to support strategic decision-making. 

Basic Qualifications 
 

• 8+ years of experience in E-commerce, Consulting, Strategy, Business Analysis, or related functions. 
• Proven track record of leading enterprise-level projects. 
• Strong problem-solving skills with the ability to structure and resolve complex business and operational challenges. 
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes. 
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution. 
• Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners 

 
 
Preferred Qualifications 
 

• Experience in operations consulting, food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries. 
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups. 

Recruitment Process and Others

Recruitment Process 

• Application Review - Job Fit Interview - Focus Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. 

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 

https://www.coupang.jobs/en/privacy-policy

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit Itby email ([email protected]). In such case, within fourteen (14) days from the dateof identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.