Tesla

Makes electric cars, robotaxis and grid batteries

Associate Installer Support Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A bachelor's degree in a technical or engineering field, or at least two years of experience in a technical role.
Fluency in English and Dutch is required.
Ability to make decisions and solve problems independently with limited direction.
Strong written and verbal interpersonal communication skills.
Experience and understanding of customer service, technical support, and engineering environments.
Ability to document interactions and steps clearly, accurately, and in detail.
Ability to prioritize workflows effectively according to multiple criteria.
Understanding of electrical theory and experience with AC/DC power systems or other electronic systems, devices, and components.
Experience troubleshooting metering and communications issues involving multiple variables.
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation.

Responsibilities

Provide technical support for live on-site or off-site issues involving residential energy products through phone, chat, email, or other channels.
Follow best practices in case handling, follow-up, and detailed documentation of interactions and work performed.
Develop strong knowledge of the technical operation and complexities of the company's energy products.
Understand and troubleshoot proprietary power electronics systems and their supporting components.
Read and understand single-line diagrams related to photovoltaic and storage systems, including load and meter component placement.
Review operational logs in proprietary and non-proprietary applications.
Identify trending issues, collect information, and report findings to leadership and engineering teams.
Identify process and knowledge gaps and submit feedback to improve training and resources.
Develop subject matter expertise in residential energy products.
Use software including Linux environments and Secure Shell (SSH) for advanced troubleshooting.

Desired Qualifications

Electrical engineering knowledge and/or experience.

Category	Energy - Solar & Storage
Location	Amsterdam, Noord-Holland
Requisition ID	281385
Type	Full-time

Job Description

Please submit your CV in English in order to be considered for the role. This role is available in Manchester, Amsterdam, and Berlin. This is a 12-month fixed-term contract with the possibility of extension.The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

Job Responsibilities

Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels
Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
Understand and troubleshoot proprietary power electronics systems and their supporting components
Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
Review operational logs in proprietary and non-proprietary applications
Identify trending issues, collect information and report findings to leadership and engineering teams
Identify process and knowledge gaps and submit feedback that leads to better training and resources
Become a subject matter expert (SME) in residential Tesla energy products.
Utilise software including Linux environments, SSH, and more for advanced troubleshooting

Job Requirements

Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technical role
Fluency in English and Dutch is required for this role
Ability to independently make decisions and solve problems with limited direction
Outstanding written and verbal interpersonal communication skills
Experience and understanding of customer service, technical support and engineering environments
Ability to document interactions and steps clearly, accurately and with detail.
Ability to prioritize workflows effectively according to multiple criteria
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
Experience troubleshooting metering and communications issues involving many variables
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
Electrical engineering knowledge and/or experience is a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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