Waiter / Waitress

OVERVIEW OF ROLE

The F&B Waiter / Waitress is responsible for delivering exceptional food and beverage service experiences to guests across restaurant, bar, lounge, banquet and in-room dining operations. This role ensures guests receive attentive, personalised and efficient service while maintaining the highest standards of hospitality, presentation and operational excellence.

The Waiter / Waitress plays an important role in creating memorable dining experiences that reflect the service philosophy and luxury standards of NoMad Singapore.

QUALIFICATIONS

• Previous food and beverage or hospitality experience preferred. 
• Friendly, energetic and service-oriented personality. 
• Strong communication and interpersonal skills. 
• Ability to work efficiently in a fast-paced environment. 
• Flexible and adaptable to operational requirements and shift work. 
• Knowledge of food safety and hygiene practices preferred. 
• Experience with POS or electronic ordering systems advantageous. 
• Basic knowledge of beverages, wines and cocktails preferred. 
• Cash handling experience advantageous. 
• Ability to work effectively both independently and as part of a team.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the F&B Waiter / Waitress are summarised below; however, the list is not exhaustive.

GENERAL DUTIES

• Welcome and engage guests warmly, ensuring a memorable and personalised dining experience. 
• Receive and process guest orders accurately and efficiently. 
• Serve food and beverages promptly and professionally in accordance with service standards. 
• Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials. 
• Provide recommendations and answer guest enquiries confidently and professionally.  
• Ensure all tables and service areas are clean, organised and properly prepared at all times. 
• Assist with restaurant opening and closing procedures. 
• Handle guest payments and settlements accurately in accordance with hotel procedures. 
• Coordinate with kitchen and bar teams to ensure timely and seamless service delivery. 
• Support banquet, event and in-room dining operations when required. 
• Assist with beverage preparation or barista duties when operationally required. 
• Carry out any other reasonable duties and responsibilities as assigned by Management. 

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Deliver attentive, intuitive and engaging service to all guests. 
• Anticipate guest needs and respond proactively to requests and preferences. 
• Handle guest complaints and feedback professionally and efficiently. 
• Maintain a strong understanding of NoMad’s service standards and dining concepts. 
• Ensure all guest interactions reflect professionalism, warmth and genuine hospitality. 
• Promote hotel dining venues, promotions and experiences confidently to guests. 

OPERATIONS & STANDARDS

• Ensure compliance with all food safety, hygiene and sanitation standards. 
• Maintain proper mise en place and service station readiness throughout the shift. 
• Follow operational procedures and service sequences consistently. 
• Ensure accuracy in electronic ordering systems and point-of-sale transactions. 
• Maintain cleanliness and organisation of all dining and back-of-house service areas. 
• Support inventory control and minimise wastage where possible. 

TEAMWORK & COLLABORATION

• Work collaboratively with kitchen, bar and service teams to ensure seamless operations. 
• Maintain positive and professional working relationships with colleagues across departments. 
• Support team members during busy service periods and special events. 
• Participate actively in training sessions and continuous learning opportunities. 
• Contribute ideas and suggestions to improve guest satisfaction and operational efficiency. 

HEALTH, SAFETY & COMPLIANCE

• Adhere to all hotel health, safety and security policies and procedures. 
• Ensure safe handling of food, beverages and equipment at all times. 
• Maintain excellent grooming and hygiene standards in accordance with company guidelines. 
• Report any accidents, incidents or unsafe conditions promptly to Management. 

EXPECTATIONS

The F&B Waiter / Waitress is expected to:

• Deliver exceptional guest service consistently. 
• Maintain a professional, positive and engaging attitude at all times. 
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment. 
• Uphold the values, standards and service philosophy of NoMad Singapore. 
• Maintain excellent grooming and personal presentation standards. 
• Foster teamwork, collaboration and a positive working environment.