Tesla

Makes electric cars, robotaxis and grid batteries

Associate Systems Diagnostics Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in engineering, computer science, or a related technical field, or at least three years of experience in a Technical Support Engineering role.
A strong understanding of electrical theory, alternating-current and direct-current power systems, metering, energy flow, power factor, and phase rotation.
Experience troubleshooting complex technical issues involving multiple variables; metering, communications, distributed generation, and storage experience is preferred.
Proficiency with the Linux command line, including Secure Shell, Secure Copy Protocol, and vi, and the ability to learn proprietary systems quickly.
Experience with customer relationship management tools and Microsoft Office.
Fluent English.
Ability to work independently while collaborating closely with engineering and cross-functional teams.
Genuine curiosity about energy products and willingness to learn new technology in depth.

Responsibilities

Own and resolve technical cases from internal engineering, technical, and field service teams through ticketing, email, and live chat.
Troubleshoot proprietary power electronics systems, metering, communications, and supporting components.
Use command-line interface tools, including Linux, Secure Shell, Secure Copy Protocol, and vi, to connect to devices, retrieve logs, and edit configurations.
Read and interpret single-line diagrams for photovoltaic, storage, load, and meter configurations.
Handle VIP and corporate white-glove escalations with urgency and precision.
Partner with engineering teams on root cause analysis and emerging issue tracking in JIRA.
Document cases thoroughly and identify process or knowledge gaps to improve training and resources.
Deliver internal and external upskilling and training sessions.

Desired Qualifications

Experience with SQL, Python, or artificial intelligence tools is beneficial.
Additional European languages are a plus.

Category	Energy - Solar & Storage
Location	Amsterdam, Noord-Holland
Requisition ID	286306
Type	Full-time

Job Description

Please submit your CV in English in order to be considered for the role.This is a 12-month fixed-term contract with the possibility of extension.Tesla is accelerating the transition to sustainable energy with our industry-leading Residential Energy Products, including Powerwall, Wall Connector, Solar, and the full Residential Energy Ecosystem. These products are already deployed in over 40 countries, with fleets growing exponentially as more partners include them in their projects and installations.The Residential Systems Diagnostics Team uses critical thinking and deep product knowledge to deliver best-in-class, engineer-level support for Tesla’s residential storage and home charging products. As an Associate Systems Diagnostics Engineer, you’ll troubleshoot medium-to-high complexity technical issues, support internal engineering and field teams, and go deep on proprietary power electronics and energy systems. You thrive on challenging edge cases, balance detailed problem-solving with big-picture thinking, and excel in fast-paced, collaborative environments.This role is available in Amsterdam and Berlin.

Job Responsibilities

Own and resolve technical cases from internal engineering, technical, and field service teams via ticketing, email, and live chat
Troubleshoot proprietary power electronics systems, metering, communications, and supporting components
Use CLI tools (Linux, SSH, SCP, VI) to connect to devices, pull logs, and edit configurations
Read and interpret single-line diagrams for PV, storage, load, and meter configurations
Handle VIP and corporate white-glove escalations with urgency and precision
Partner with engineering teams on root cause analysis (RCA) and emerging issue tracking (JIRA)
Document cases thoroughly and identify process or knowledge gaps to improve training and resources
Deliver internal and external upskilling/training sessions

Job Requirements

Bachelor’s degree in engineering, computer science, or a related technical field, or 3+ years in a Technical Support Engineering role
Strong understanding of electrical theory, AC/DC power systems, metering, energy flow, power factor, and phase rotation
Experience troubleshooting complex technical issues involving multiple variables (metering, communications, distributed generation/storage preferred)
Proficiency with Linux command line (SSH, SCP, VI) and comfort learning proprietary systems quickly
Experience with SQL, Python, or AI tools is beneficial
Excellent written and verbal communication skills – able to explain complex technical topics clearly
Strong case management discipline: prioritization, detailed documentation, and follow-up
Experience with CRM tools and MS Office
Fluent in English; additional European languages are a plus
Ability to work independently while collaborating closely with engineering and cross-functional teams
Genuine curiosity for energy products and willingness to go deep on new technology

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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