I

International

Builds trucks, school buses, and diesel engines

Application Analyst Lead

IT OperationsConfirmed live in the last 24 hours
Full-timeSan Antonio, TX, USA

About the Job

Requirements

  • A Bachelor's degree and at least 2 years of applications analysis experience, or a Master's degree and at least 1 year of applications analysis experience, or at least 5 years of applications analysis experience.
  • Experience supporting manufacturing applications, Manufacturing Execution Systems (MES), custom-built applications, shop-floor systems, or other production-critical technologies is desired.
  • A broad understanding of interactions among manufacturing applications, infrastructure, databases, integrations, end-user devices, Supervisory Control and Data Acquisition (SCADA), Programmable Logic Controller (PLC)-connected systems, barcode scanners, printers, and mobile devices is desired.
  • Experience supporting, configuring, and maintaining custom-built or database-driven applications, including familiarity with SQL queries, application integrations, and system configurations, is desired.
  • Working knowledge of programming and scripting languages such as SQL, Python, .NET, or Java is desired.
  • Familiarity with software development life cycle (SDLC) methodologies, application testing, deployment processes, and change management practices is desired.
  • Experience coordinating incident response, escalation, root-cause analysis, and corrective actions across multiple support teams is desired.
  • Ability to independently prioritize multiple issues based on production impact, urgency, safety, and business risk is desired.
  • Ability to build effective partnerships across production, End User Support, application support, infrastructure, engineering, and controls teams is desired.
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis as a U.S. citizen, legal permanent resident, refugee, or asylee to be employed in the United States.
  • The role calls for technical aptitude, operational awareness, and the ability to identify when deeper expertise is needed and engage the appropriate subject-matter experts.

Responsibilities

  • Lead application support during 2nd shift, serving as the primary point of coordination for manufacturing application issues affecting shop-floor production.
  • Provide day-to-day support for MES, custom-built applications, and the broader portfolio of manufacturing systems to ensure application reliability, availability, and continuity of shop-floor production.
  • Independently troubleshoot, diagnose, and resolve application issues, system errors, and user inquiries in a timely and professional manner, applying technical expertise to restore functionality and minimize production disruption.
  • Configure, maintain, and support manufacturing-specific applications, including database-driven applications, system integrations, and application configurations, using SQL queries and scripting knowledge to support troubleshooting and issue resolution.
  • Monitor application performance, system availability, and operational health; perform routine maintenance and proactively identify potential issues that could affect production.
  • Partner with End User Support, application development teams, infrastructure, engineering, controls, and other technical teams to troubleshoot complex issues, remove roadblocks, and restore application functionality.
  • Coordinate production-impacting incidents and escalations, communicate clearly with plant stakeholders, drive interim solutions, and support timely service restoration.
  • Support the problem-management lifecycle, including root-cause analysis, recurring-issue identification, corrective actions, documentation, and transition to the appropriate owning team.
  • Lead small-scale application projects and support system deployments, upgrades, testing, and production-readiness activities, collaborating with developers and engineering teams throughout the SDLC and established change-control processes.
  • Maintain relationships with production leadership, business stakeholders, and technology teams, serving as a shop-floor technology partner and bridge between plant operations and IT.
  • Identify opportunities to improve application reliability, business processes, supportability, and user experience, translating plant needs into actionable requirements and system enhancements.
  • Maintain working knowledge of dependencies among MES, manufacturing applications, databases, infrastructure, integrations, devices, and shop-floor technologies to improve troubleshooting and escalation effectiveness.
  • Develop and maintain technical documentation, including application configurations, support procedures, troubleshooting guides, and issue resolutions, to support operational continuity and knowledge sharing.
  • Provide technical guidance, end-user training, and support for new application features, system updates, and manufacturing technology changes to ensure successful adoption.
  • Ensure shift-to-shift continuity by communicating open incidents, known risks, planned changes, and production-impacting technology concerns while following applicable IT, cybersecurity, and data standards.
  • Work primarily Monday through Thursday from 5:30 PM to 4:00 AM, with potential out-of-hours, extended-shift, production-startup, recovery, and occasional weekend support as operational needs require.

Desired Qualifications

  • Strong troubleshooting and analytical skills, including the ability to diagnose application issues, analyze system errors, assess production impact, and determine appropriate resolutions or escalations.
  • Ability to clearly explain technical issues and operational impact to plant leadership, production teams, and IT partners.
  • Intellectual curiosity and comfort working as a technology generalist while recognizing when deeper expertise is needed and engaging the appropriate subject-matter experts.

About the Company

International

Builds trucks, school buses, and diesel engines

International builds trucks and diesel engines, along with school and commercial buses sold under its IC Bus brand, for customers across North America. Buyers purchase its vehicles and parts through its dealer network, and its Fleetrite brand sells parts for trucks and buses of any make. For its heavy trucks, the company pairs its own engine with a transmission and an exhaust cleanup system in a single integrated powertrain. Since 2021 it has been part of Germany's TRATON Group, whose other brands include Scania, MAN, and Volkswagen Truck & Bus. Founded in 1902 and based in Lisle, Illinois, International traces its roots to the McCormick reaper, a harvesting machine from 1831.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Lisle, IL
Founded
1902

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