Tesla

Makes electric cars, robotaxis and grid batteries

Field Service Supervisor - Utility, Crew Based

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeMatthews, NC, USANo salary listed

About the Job

Requirements

Commercial or utility-scale industrial storage experience, preferred, with at least 1 year of experience creating scopes of work for maintenance or electrical services.
At least 3 years of experience working in maintenance, operations, and management.
Ability to manage large amounts of data using Microsoft Excel, Microsoft Outlook, and Microsoft Word.
Experience writing corrective action reports and strong case management skills, with familiarity with ticketing systems such as Jira, Confluence, or similar computerized maintenance management systems.
Recent training and current certification as required in Occupational Safety and Health Administration standards, National Fire Protection Association 70E, or safety experience with photovoltaic systems, preferred.
Compliant government-issued identification for domestic air travel or access to certain federal facilities.
Valid driver's license.

Responsibilities

Manage service technicians and electricians, set schedules and priorities, and support troubleshooting and repair of equipment within the assigned region.
Travel for extended periods across multiple locations in the region with minimal notice, maintain communication and feedback within the service organization, and prepare daily updates on completed work, identified problems, and future timelines.
Oversee field service work and the successful completion of work orders involving troubleshooting down or underperforming systems.
Evaluate technicians' and electricians' work, provide quarterly and yearly performance reviews, control overall regional spending, and propose cost-effective solutions when needed.
Provide onboarding, on-the-job training, and training resources to field service technicians, and work with engineering and training departments to ensure effective processes.
Manage day-to-day operations, respond to actual events, arrange resources, monitor progress, and review expense reports and timesheets for accuracy.
Prioritize field safety standards and escalate activities that may jeopardize the safety of field technicians or equipment.

Desired Qualifications

Commercial or utility-scale industrial storage experience.
Recent training and current certification as required in Occupational Safety and Health Administration standards, National Fire Protection Association 70E, or safety experience with photovoltaic systems.

Category	Energy - Solar & Storage
Location	Matthews, North Carolina
Requisition ID	283823
Type	Full-time

Job Description

Tesla is seeking an experienced and dynamic Field Supervisor to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will be responsible for most, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.

Job Responsibilities

Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
Provide necessary “On-boarding”, “On-the-Job-Training” and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment

Job Requirements

Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
Will have 3+ years of experience working within maintenance, operations, and management
Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
Strong attention to detail, organizational, time-management, and problem-solving skills
Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities. Valid driver's license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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