Business Development & Commercial Projects - Financial Services

Our Journey

About the Role

ShopBack Pay is expanding its offline merchant network and we're looking for someone to help us get there.

This role sits at the intersection of business development and commercial problem-solving. You will work on unlocking new merchant segments and categories for ShopBack Pay, figuring out how to structure partnerships and commercial solutions that serve a broader set of merchants. The scope will evolve as the team and projects grow - that's by design. What stays constant is the expectation that you bring energy, sharp judgment, and a genuine drive to build.

If you like building the playbook rather than playing from a fixed one, read on!

Your Adventure Ahead

Merchant Acquisition & Business Development:

• Identify and engage new merchant segments in under penetrated categories, owning the full cycle from first outreach through to close and onboarding and scaling across the category.

• Contribute to the development and execution of the company’s strategy for acquiring merchant partners for ShopBack Pay.

• Provide ongoing support to merchant partners, understanding their expectations and optimizing their experience with ShopBack Pay.

• Create playbooks that will be scaled across teams and markets inclusive of commercial structure, pitch strategy, budgets & go-to-market.

Commercial Problem-Solving:

• Take ownership of ambiguous problems, build a point of view from scratch, and drive toward a practical outcome.

• Solve merchant-specific problems and develop creative commercial solutions; pitch to merchants and structure commercial deals tailored to their needs.

• Conduct market research to identify new opportunities and surface insights that inform commercial strategy.

• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead.

• Develop commercial strategies for the team, with timely analysis, recommendations, and execution framework.

Project Management:

• Work closely with product, commercial, marketing, legal and finance teams to translate field learnings into sharper go-to-market strategies for ShopBack Pay.

• Drive projects end-to-end from conceptualization to execution (project planning, go to market, tracking and monitoring project progress).

Essentials to Succeed

Bachelor's degree with a strong academic record in any field.

Experience in a start-up, management consulting, or e-commerce / payments related industry is a plus.

Demonstrated ability to solve ambiguous commercial problems: you can scope a challenge, identify insights, and build a structured recommendation from scratch.

Strong sales aptitude and confidence engaging merchants in person, including field sales and walk-in outreach.

Proven track record of achievement in academic, professional, entrepreneurial, or extracurricular settings; evidence that you deliver results, not just effort.

Analytical and critical thinking skills with the ability to use data to support decisions and communicate complex ideas clearly to varied audiences.

High learning agility: you adapt quickly, pick up new categories and product knowledge fast, and don't wait to be told what to do next.

Comfortable with ambiguity and able to perform in a fast-moving, less structured environment without a fixed playbook.

Self-driven with the ability to work independently and take ownership, while collaborating effectively with a close-knit team.

AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to as a builder (improve workflows, enhance productivity) or a seller (how to grow revenue, communicate effectively with partners), driving efficient outputs at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.