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Herbalife

Global health products with coach network

Employee Technology Experience Technician 3

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Confidently use Windows and macOS in corporate environments.
  • Understand device lifecycle activities, including provisioning, patching, and refresh.
  • Have working knowledge of peripherals, including printers, docking stations, and audiovisual tools.
  • Be familiar with virtual desktop infrastructure and desktop-as-a-service concepts, such as Azure Virtual Desktop.
  • Use Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, at an advanced level.
  • Manage shared mailboxes, calendars, and permissions at the end-user level.
  • Understand real-time collaboration, document governance, versioning, recovery, and co-authoring.
  • Understand phishing, ransomware, and social engineering, and correctly use multifactor authentication, password managers, and conditional access.
  • Understand data classification and information protection, including data loss prevention awareness, and secure remote working practices including VPN and Zero Trust basics.
  • Apply root-cause thinking to common end-user computing issues, collect logs, and clearly articulate problems.
  • Use IT service management tools such as ServiceNow and understand service-level agreements, incidents, requests, and changes.
  • Communicate clearly in writing and verbally with technical and non-technical users.
  • Conduct end-user training or floor-support sessions and maintain professional etiquette in chats, emails, and virtual meetings.
  • Use a structured approach to diagnosing user issues and work under pressure during outages or events, balancing user experience with policy and security requirements.
  • Demonstrate empathy toward end users and business teams, manage expectations and prioritization, and provide reliable support during high-visibility events.
  • Follow standard operating procedures and knowledge articles, create clear user guides and frequently asked questions, and contribute to continuous improvement.
  • Use advanced Excel features, including lookups, pivot tables, and data cleaning; have basic Power Automate skills for personal or team workflows; and use Planner, To Do, or similar task-management tools.
  • Be aware of accessibility features in Windows and Microsoft 365, support diverse workstyles and needs, and promote inclusive digital collaboration.
  • Have end-user experience focus, stakeholder and vendor coordination skills, change-management and adoption-planning skills, risk, compliance, and audit-readiness knowledge, and metrics-driven reporting skills such as customer satisfaction and ticket-trend reporting.
  • Have a BE or BCA qualification.
  • Have 5–7 years of experience.
  • Have experience in end-user computing, identity and access management, Microsoft 365 and collaboration tools, endpoint and device management, application and software support, and IT service management.
  • Have hands-on experience with an ITIL tool, work experience with Oracle software, and experience with Active Directory and Intune.

Responsibilities

  • Provide end-user technology and device support, including support during month-end operations, weekends, and on-call requests.

About the Company

Herbalife

Global health products with coach network

Herbalife is a global health and wellness company that sells nutrition products and supports customers through a network of Herbalife Distributors who provide coaching and community. The products include nutrition and weight-management items designed to support daily wellness, often used as supplements or meal replacements. Distributors work with customers to set goals and provide guidance, creating a direct-to-consumer experience with personal coaching and a sense of community. The company differentiates itself by combining science-backed products with a structured coaching model and a large direct-selling network, public sponsorships, and a strong focus on community initiatives. Herbalife aims to help people live balanced lives by improving health and well-being, while also offering individuals an opportunity to build a business and grow personally through its distributor network and global reach.

Company size
10,001+
Company stage
IPO
Headquarters
Gurgaon, India
Founded
1980

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