Quality Control Expert 1

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.
Responsibilities

Job Summary: As a Quality Control Expert I, you'll be the last quality control point we have in the market department to ensure we have the highest quality and freshest products for our customers. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards. You'll play a key role in communicating quality standards are being met.

Key Responsibilities & Essential Functions:

Quality Assurance:

• Consistently executes the highest quality and freshness standards and communicates to ensure standards are met
• Inspects/audits market products and provides effective peer to peer, team-focused, feedback on meat product quality standards to the appropriate team
• Scans re-works and inventory to ensure accurate production lists
• Stocks and rotates items in market cases, frozen food cases, shelves, and coolers
• Reports missing signs and tags to the Market Manager or Shelf Edge team
• Ensures signs and tags are in place for all products in the department
• Ensures products are properly scraped and trayed per SOP
• Weighs, wraps, and uses mandatory PLU codes to label/price packages
• Ensures all meat is cut, trimmed, trayed, wrapped, and labeled correctly
• Minimizes shrink through proper wrapping, rotation, common language, and production lists for weighables
• Practices safety awareness at all times

Customer Service:

• Provides great customer service by ensuring the best quality, packaged, wrapped, and labeled product for the customer
• Answers product-related questions and assists customers in making meat / seafood selections

Food Safety / Sanitation:

• Ensures all wrapping equipment is maintained
• Organizes / cleans prep areas, freezers, coolers, wareroom, cases, and sales floor
• Maintains standards in safety and sanitation
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• Retail market / food experience (preferred)

Knowledge/Skills/Abilities:

• Knowledge of all JVSS Quality Control Expert training aids and SOPs
• Knowledge of production rotation, department / store sanitation, shrink awareness
• Strong communication skills
• Customer service skills
• Ability to wrap product manually as needed
• Ability to partner and effectively communicate with meat cutting team
• Ability to manage multiple priorities and shift focus between tasks; attention to detail
• Ability to practice safety awareness at all times
• Initiative

Education:

Licenses/Certifications:

• Successful completion of and certification from Meat Quality Control Expert Academy

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Constantly be exposed to cold (non-weather) conditions
• Frequently be exposed to wet (non-weather) conditions
• Frequently stand, walk, reach at shoulder, bend, stoop, pivot, push / pull with arms, pinch, and make movements with ulnar deviation
• Occasionally reach overhead, reach at knee, reach at floor, squat, crouch, kneel, climb stairs, twist, and use fine motor movements
• Occasionally be exposed to loud noise
• Occasionally be exposed to fumes or airborne particles, and toxic or caustic materials
• Safely maneuver around moving mechanical parts
• Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 09/01/2021