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Wings Credit Union

Not-for-profit financial cooperative serving members

Manager – Business Banking Sales

Retail & Commercial BankingUpdated on Nov 12
Full-time$111.5k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in Business, Finance, Management, or a related field is required.
  • At least 7 years of combined experience in financial services is required.
  • At least 5 years of direct experience selling business banking products and services is required.
  • At least 5 years of developing business relationships within the financial industry is required.
  • At least 3 years of management or team leadership experience is required.
  • Proven leadership skills, including sustained development, influencing, mentoring, delivering feedback, planning, and coaching in a financial institution environment are required.
  • Familiarity with supervisory skills and best practices is required.
  • Strong command of business banking practices is required.
  • Ability to acquire Business Members through cold calling, prospecting, nurturing, and business development is required.
  • Knowledge of credit union products and services, credit union operations, and current market trends is required.
  • Ability to make critical decisions independently is required.
  • Business relationship management skills, including retention and expansion of business services and products and networking activities, are required.
  • Knowledge of sales and sales strategies is required.
  • Working knowledge of commercial and small businesses is required.
  • Relationship management skills, including influencing, advisory, and acquisition skills, are required.
  • Strong problem-solving skills are required.
  • Superior verbal and written communication skills are required.
  • Sound decision-making ability and the ability to manage the member experience in accordance with credit union regulations and procedures are required.
  • Strong knowledge of business economics and banking is required.
  • Working knowledge of typical commercial and small-business processes and procedures is required.
  • Proficiency with Microsoft Office Suite products, including Word, Excel, and Outlook, is required.
  • A valid driver's license and an acceptable driving record are required.
  • Knowledge of and adherence to Wings policies, procedures, and regulations related to the Bank Secrecy Act are required.

Responsibilities

  • Lead, coach, and develop Business Bankers responsible for achieving individual and team production, revenue, volume, and market-share objectives.
  • Provide regular coaching and feedback to strengthen relationship management, prospecting, business development, and banker effectiveness.
  • Participate with bankers in prospect and member meetings to provide coaching, support relationship development, and reinforce business banking practices.
  • Facilitate call planning, joint calling activities, and pre-call preparation to strengthen execution and create development opportunities.
  • Recruit, retain, and develop Business Bankers while supporting performance management, reviews, and hiring activities.
  • Build a positive, accountable, and collaborative team culture focused on member relationships, growth, and shared success.
  • Partner with the Director of Business Banking to establish sales goals, market objectives, budgets, and strategies aligned with business banking priorities.
  • Develop and execute market strategies supporting revenue growth, portfolio performance, relationship acquisition, and increased market presence.
  • Monitor individual and team performance, identify opportunities and barriers, and provide focused coaching to support achievement of established goals.
  • Coordinate outreach to targeted businesses, industry segments, prospective members, and referral partners.
  • Leverage community involvement, sponsorships, events, and market activities to strengthen Wings' Business Banking presence.
  • Maintain and develop profitable relationships with business members, industry associations, referral partners, and key market contacts.
  • Translate broader Business Banking strategy and organizational goals into clear team priorities and actionable plans.
  • Use sales plans, customer relationship management reporting, pipeline activity, and performance metrics to track progress, identify opportunities, and guide coaching conversations.
  • Evaluate pipeline activity and sales performance to help Business Bankers prioritize opportunities and progress toward individual and team objectives.
  • Support administration of the annual budget and other business planning for the assigned market or segment.
  • Partner with Business Banking leadership to improve execution, strengthen market performance, and support department objectives.
  • Partner across Wings to support Business Banking growth, strengthen referrals, and deliver a consistent member experience.
  • Build relationships with Service Center teams and internal partners to increase Business Banking awareness, engagement, and referrals.
  • Collaborate with internal partners to communicate and execute Business Banking sales strategies and exchange leads and referrals.
  • Support expansion markets and other areas requiring increased Business Banking visibility and partnership.
  • Encourage collaboration between Business Bankers and internal partners to support broader member relationships and identify additional opportunities.
  • Maintain and develop relationships with business members, industry partners, and key market contacts.
  • Support Business Bankers in addressing complex member needs, relationship opportunities, and escalated concerns.
  • Participate in member and prospect meetings to strengthen relationships, develop bankers, and advance business opportunities.
  • Model a consultative, relationship-focused approach balancing member needs, business objectives, and long-term relationship value.
  • Monitor individual and team performance using customer relationship management activity, pipeline reporting, dashboards, sales plans, and other established measures.
  • Ensure Business Bankers use customer relationship management tools effectively to maintain accurate relationship, pipeline, and activity information.
  • Establish clear expectations, provide timely feedback, and address performance opportunities in partnership with the Director.
  • Support consistent execution of Business Banking sales and service plans and established department practices.

About the Company

Wings Credit Union

Not-for-profit financial cooperative serving members

Wings Credit Union is a not-for-profit financial institution that offers savings, checking, loans, and other financial products to its members. It operates as a cooperative where members are owners, so earnings are reinvested into products and services to keep rates low and fees down. It expanded from airline employees to broader aviation-related communities, then to the Minnesota and Colorado regions, and now serves nearly a million members with about $20 billion in assets after merging with Ent Credit Union. Its goal is to provide affordable, reliable financial services at scale while preserving its aviation heritage and Ent’s military roots.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Colorado Springs, CO
Founded
1957

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