Technical Services Group Executive - Multiple Teams

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a senior technology executive to lead the engineering, modernization, resiliency, and operational performance of the Integrated Card System and related card-processing platforms that support U.S. Bank's consumer, small business, co-brand, and partner card portfolios as the Technical Services Group Executive, Payments - Card Software Engineering.

This executive will lead one of the bank's most critical technology organizations, with accountability for the strategy, engineering, modernization, resilience, and day-to-day operation of the platforms that power card issuing, transaction processing, account servicing, digital card experiences, partner integrations, rewards, controls, and related card ecosystem capabilities.

The successful candidate will own the long-term evolution of the card application suite, balancing business growth with platform modernization, resiliency, risk reduction, and operational excellence. Partnering closely with Payments Product, Operations, Risk, Architecture, and Enterprise Technology leaders, this executive will shape the future of card issuing while maintaining the stability and reliability required of a business-critical payment platform.

This role calls for a technology operator with deep Payments Cards expertise, not solely a program executive, who can lead large engineering organizations at enterprise scale, simplify complex environments, influence strategic investment decisions, and deliver measurable business outcomes through technology.

Key Responsibilities

Strategic leadership

• Define and execute the technology vision and multi-year modernization strategy for the Integrated Card System and supporting card-processing ecosystem.
• Develop technology roadmaps aligned with Payments business strategy, growth objectives, customer expectations, and enterprise technology priorities.
• Lead investment prioritization and execution across card-processing platforms, servicing capabilities, digital card experiences, APIs, integrations, and supporting systems.
• Serve as the senior technology advisor to Payments executive leadership on card platform capabilities, opportunities, risks, and modernization priorities.

Engineering leadership

• Lead large-scale engineering organizations responsible for card-processing applications, transaction systems, servicing capabilities, integrations, APIs, quality engineering, AI-enabled engineering, and supporting technologies.
• Own the full technology lifecycle for the card system, including software development, change execution, production stability, resiliency, recoverability, security, and operational performance.
• Establish engineering excellence through modern software development practices, AI-enabled development and automation, quality engineering, observability, and continuous delivery.
• Drive organizational accountability for AI-enabled productivity, quality, reliability, security, operational performance, risk management, and talent development.
• Build and develop high-performing engineering leadership teams, succession pipelines, and technical talent, including the skills and capabilities needed to effectively leverage AI across engineering and operations.

Platform modernization

• Lead transformation of the card system and supporting ecosystem through modernization of application architecture, APIs, integration patterns, processing capabilities, and AI-enabled solutions.
• Accelerate adoption of modern engineering patterns, cloud technologies, event-driven architectures, platform engineering, and automation.
• Leverage AI and automation to simplify technology complexity, accelerate modernization, and improve scalability, maintainability, resilience, and speed to market.
• Partner with Enterprise Architecture to define and execute target-state card-system architectures, including AI-ready architecture and integration patterns, while coordinating dependencies with Payments Architecture and Data Platforms.

Resiliency and operational excellence

• Provide executive accountability for the availability, stability, resiliency, recoverability, and production readiness of the card system and related platforms.
• Lead response to significant card technology events and apply AI-enabled monitoring, analysis, and automation to accelerate issue identification, root-cause analysis, remediation, risk reduction, and continuous improvement.
• Establish measurable engineering, quality, stability, resilience, and technology-health standards, using AI-driven insights and automation to improve visibility and proactively identify emerging risks.
• Identify and remediate material technology risks, recurring stability issues, architectural deficiencies, technical debt, and other barriers to platform health.
• Partner across infrastructure, enterprise reliability, architecture, security, risk, and shared services to manage dependencies and deliver stable end-to-end outcomes, including the responsible adoption of AI-enabled operational capabilities.

Card processing and product enablement

• Partner closely with Payments Product and Business leaders to deliver card capabilities supporting consumer, small business, commercial, co-brand, affinity, prepaid, and strategic partner portfolios.
• Enable future-state card capabilities, including real-time processing, digital issuance, card controls, data sharing, modern APIs, rewards modernization, and partner integrations.
• Align engineering investment, delivery capacity, and modernization priorities to customer and business outcomes.
• Support business growth through technology innovation while maintaining platform health, operational excellence, and appropriate risk discipline.

Basic Qualifications

• Senior leader of large, complex technology and software engineering organizations of 400+ onshore and offshore resources, including senior technology leaders and multidisciplinary engineering teams.
• Track record of establishing and executing technology strategies for complex, high-volume, highly available applications and platforms.
• Experience leading software engineering and large-scale technology transformation.
• Strong knowledge of modern software engineering practices, application architecture, APIs, quality engineering, cloud technologies, automation, observability, and production technology environments.
• Direct ownership of production stability, resiliency, recoverability, operational risk, major technology-event response, and remediation at enterprise scale.
• Skilled in translating business and product strategy into technology roadmaps, investment priorities, and executable plans.
• Sound judgment in making informed tradeoffs among business delivery, modernization, stability, resiliency, risk reduction, and platform health.
• Effective in communicating complex technology issues, risks, recommendations, and investment decisions to executive audiences.
• Card issuing and processing expertise – Deep experience leading large, mission-critical card issuing/processing environments, with in-depth knowledge of payments networks, authorization processing, and the surrounding card platforms.
• Legacy platform modernization leadership – Experience leading incremental modernization at scale of a legacy batch platform built on COBOL/mainframe architectures, applying AI capabilities throughout the migration from batch to real-time processing, APIs/services, modern data patterns, and modular architectures.
• AI-forward engineering leader – Clear understanding of AI and how it applies to engineering and legacy modernization, ideally including experience with IBM Bob or similar AI-enabled modernization/development capabilities.
• Execution leader – Delivers complex programs on aggressive timelines while maintaining an uncompromising focus on availability and operational excellence.
• Business-facing leader – Forward-thinking and customer-focused, with a record of building relationships with senior business leaders, influencing product and technology strategy across organizational boundaries, and translating technology modernization into business and customer outcomes.
• Equally credible discussing Card business and customer outcomes with senior leaders and engaging technology leaders on software engineering, architecture, APIs, quality, reliability, modernization, risk, and operational performance.
• Travel as required; primarily domestic with some international.

Preferred Skills/Experience

• Experience leading servicing, rewards, or controls capabilities in a large financial institution or payments organization.
• Background in maintaining regulatory compliance and business continuity during card technology modernization.
• Familiarity with event-driven and modern distributed architectures.
• Solid understanding of platform engineering and modern software-delivery practices.
• Accomplished in developing modern integration patterns supporting card products, digital experiences, and partner ecosystems.
• Leadership of portfolios spanning both legacy processing platforms and modern digital technology capabilities.
• Adept at building effective partnerships among engineering, architecture, product, business, operations, risk, infrastructure, and enterprise technology organizations.
• History of developing senior engineering and technology leaders and building organizational succession depth.

• Strongest candidate will be a technology operator with deep Payments Cards experience, not solely a program executive.

Location Expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.