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TaskUs

BPO providing end-to-end customer experience management

AI Data Collection Team Leader

Data ManagementUpdated on Nov 10
Full-timeSan Antonio, TX, USA

About the Job

Requirements

  • Comfort using computers and augmented reality/virtual reality devices.
  • Ability to stand, move, and wear equipment for up to 8 hours per shift.
  • Ability to lift or carry up to 50 pounds.
  • Ability to follow precise instructions and maintain focus during repetitive task sequences.
  • Reliable transportation to travel to various local facility sites.
  • Comfort working in diverse, non-traditional work environments.

Responsibilities

  • Troubleshoot virtual reality technology.
  • Travel to the site to retrieve SD cards for daily ingestion and transport equipment to and from the site.
  • Inspect and monitor data collection by teammates.
  • Work overnight with minimal to no supervision.
  • Respond to client chats and report data collection status.
  • Wear and operate advanced wearable technology, including augmented reality/virtual reality headsets and motion capture hardware, for extended periods during the shift.
  • Perform scripted everyday activities and physical tasks to support accurate data collection.
  • Follow technical guidelines, scenario scripts, and taxonomies, and adapt to workflow and configuration updates.
  • Perform real-time dataset accuracy checks and assist with basic equipment maintenance, including battery management and equipment transport.
  • Follow site security protocols, including nondisclosure agreements and personal-device policies.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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