Hostess

OVERVIEW OF ROLE

The Hostess is responsible for creating exceptional first and last impressions for guests dining within NoMad Singapore’s restaurant and bar venues. This role ensures smooth guest flow and seating coordination while delivering warm, attentive and personalised hospitality experiences aligned with NoMad’s luxury service standards.

The Hostess plays an important role in managing reservations, welcoming guests, supporting service operations and ensuring every guest feels genuinely cared for throughout their dining experience.

QUALIFICATIONS

• Previous experience in hospitality, restaurant hosting or guest service preferred. 
• Strong communication and interpersonal skills. 
• Friendly, outgoing and service-oriented personality. 
• Ability to multitask and remain composed under pressure. 
• Good organisational and coordination skills. 
• Excellent spoken English communication skills. 
• Flexible to work shifts, weekends and public holidays. 
• Familiarity with reservation systems advantageous. 
• Strong attention to detail and guest experience focus. 
• Ability to work effectively both independently and as part of a team.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Hostess are summarised below; however, the list is not exhaustive.

GENERAL DUTIES

• Welcome and greet guests warmly upon arrival and departure, ensuring a memorable first impression. 
• Manage reservations, seating arrangements and table allocations efficiently. 
• Escort guests to their tables and introduce restaurant concepts, menus and dining experiences. 
• Maintain detailed knowledge of menus, beverage offerings, promotions and special events. 
• Understand guest dietary requirements and communicate preferences accurately to the service and culinary teams. 
• Assist guests with coats, bags and other personal belongings where appropriate. 
• Answer guest enquiries professionally and provide recommendations confidently. 
• Coordinate waiting lists and manage guest flow during peak dining periods. 
• Maintain cleanliness, organisation and presentation of reception and waiting areas. 
• Support restaurant opening and closing procedures. 
• Assist service and bar teams during operational requirements when necessary. 
• Carry out any other reasonable duties and responsibilities as assigned by Management. 

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Deliver warm, engaging and personalised hospitality to every guest. 
• Anticipate guest needs and proactively provide assistance where possible. 
• Handle guest concerns and complaints professionally and efficiently. 
• Ensure all guests receive attentive and seamless service throughout their dining experience.  
• Maintain strong product knowledge of all restaurant concepts and hotel outlets. 
• Promote NoMad dining venues, promotions and experiences confidently to guests. 
• Ensure guest satisfaction is consistently monitored and followed up on throughout service. 

OPERATIONS & STANDARDS

• Ensure all reception, buffet and dining areas remain clean, organised and presentable at all times. 
• Support compliance with all food safety, hygiene and sanitation standards. 
• Maintain accurate reservation records and guest preferences. 
• Ensure menus, signage and restaurant materials are updated and well presented. 
• Participate actively in daily briefings and operational meetings. 
• Maintain consistency in service standards and operational procedures. 

TEAMWORK & COLLABORATION

• Work collaboratively with service, bar, culinary and management teams to ensure smooth operations. 
• Maintain positive and professional working relationships across departments. 
• Support colleagues during busy periods and special events. 
• Participate actively in training sessions and continuous learning opportunities. 
• Contribute ideas and suggestions to improve guest satisfaction and operational efficiency. 

HEALTH, SAFETY & COMPLIANCE

• Adhere to all hotel health, safety and security procedures. 
• Maintain excellent grooming and hygiene standards at all times. 
• Ensure safe and healthy working practices are consistently followed. 
• Report accidents, incidents or unsafe conditions promptly to Management. 

EXPECTATIONS

The Hostess is expected to:

• Deliver exceptional and intuitive guest service consistently. 
• Maintain a professional, positive and engaging demeanour at all times. 
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment. 
• Uphold the values, standards and service philosophy of NoMad Singapore. 
• Maintain excellent grooming and presentation standards. 
• Foster teamwork, collaboration and a positive working culture.