A

Anthropic

Builds Claude AI models with a focus on safety

IT Support Engineer

Full-TimePosted on 10/14/2026
No salary listed
Mid
Bachelor's
Zürich, Switzerland
HybridAt least 25% of the time in an office; some roles may require more.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Hands-on IT support experience, ideally in a fast-paced environment.
  • Experience supporting macOS endpoints and comfort supporting ChromeOS, iOS, and Android.
  • Experience with Google Workspace administration.
  • Experience with Slack administration, including workspace management, permissions, and troubleshooting.
  • Experience supporting and administering other SaaS tools.
  • Understanding of identity and access fundamentals, including single sign-on, multi-factor authentication, and directory services.
  • Familiarity with mobile device management fundamentals and endpoint management concepts.
  • Basic scripting in Bash or Python for automation.
  • Strong troubleshooting skills with a methodical and persistent approach.
  • Clear communication and enjoyment of helping people solve problems.
  • Ability to take ownership of problems and follow through until they are resolved.
Responsibilities
  • Triage and resolve hardware, software, networking, and account issues, primarily through the ticketing system as well as Slack and in person.
  • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
  • Support access management and employee lifecycle workflows, including onboarding, offboarding, and reorganizations.
  • Handle escalations requiring cross-team coordination.
  • Join an on-call rotation for urgent issues outside business hours.
  • Provide hands-on support for user technology, audiovisual systems, conference rooms, and printers.
  • Communicate with users at every technical level.
  • Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles.
  • Identify patterns in support requests, surface recurring issues, and flag opportunities to automate.
  • Help streamline onboarding and other high-volume operations as the organization scales.
  • Contribute to automation efforts.
  • Maintain and improve device management, identity, and access systems.
  • Write Bash or Python scripts to automate repetitive tasks.
Desired Qualifications
  • Familiarity with zero-trust security concepts and endpoint security tooling.
  • Knowledge of networking basics, including DNS, DHCP, and VPNs.
  • Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns.
  • Experience using AI tools to improve personal or team productivity.
  • Interest in developing deeper technical skills and taking on more complex systems administration over time.

About the company

Anthropic builds the Claude family of AI models and sells them to businesses, software developers, and consumers, with research on making AI safe and understandable at the center of its work. In 2024 it introduced the Model Context Protocol, an open standard for connecting AI assistants to outside apps and data that OpenAI and Google adopted the next year. People use the Claude app to write and analyze files, programmers hand coding tasks to Claude Code, and companies build Claude into their own products through its API. Anthropic earns money from subscriptions, business plans, and usage-based API fees. Siblings Dario and Daniela Amodei founded Anthropic in 2021 with other former OpenAI employees, and it is based in San Francisco.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

$224.8B

Headquarters

San Francisco, California

Founded

2021

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Simplify's Take

What believers are saying

  • Sales are multiplying: Anthropic's yearly revenue pace topped $65 billion in July 2026, over sevenfold since December 2025.
  • IPO plans advanced: October 2026 reports describe investor meetings and a mid-November listing target; staff shares face lockups.
  • Lower office minimum: 627 of 646 Anthropic job posts in October 2026 require at least 25% office time.

What critics are saying

  • Job security rides on growth: Anthropic's IPO prospectus lists $518 billion in cloud and computing bills due in coming years.
  • Defense work stays off-limits: in September 2026, appeals judges voted 2-1 to let the Pentagon keep blacklisting Anthropic.
  • Growth is priced in: Anthropic's valuation reached $965 billion in May 2026, up from $380 billion in February.

What makes Anthropic unique

  • Investors don't control its board alone: Anthropic's independent Long-Term Benefit Trust elects a growing number of directors.
  • It isn't tied to one chipmaker: Claude runs on Nvidia GPUs plus custom AI chips designed by Google and Amazon.
  • It holds back its riskiest model: Claude Mythos 5.1, launched September 2026, goes only to vetted cyberdefenders and life scientists.

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Benefits

  • Flexible Work Hours
  • Paid Vacation
  • Parental Leave
  • Hybrid Work Options
  • Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

2%

2 year growth

-3%
Crypto Briefing
Oct 18th, 2026
Anthropic pledges 5% of shares to fund tackling AI job disruption

Anthropic, the AI company behind the Claude models, has committed 5% of its shares to a new public benefit fund that will address job disruption caused by AI. The commitment is subject to stockholder approval. The company's board could add 2% of shares for every 50% increase in Anthropic's value, at its discretion. The move builds on an earlier $200 million commitment to study and reduce AI's impact on employment.

Tech in Asia
Oct 17th, 2026
Anthropic leases Nova Scotia data center capacity in first Canada deal, tied to $7.3B EverWind project

Anthropic has signed a lease with EverWind for data center capacity at Point Tupper, Nova Scotia. It is the company's first such agreement in Canada, said Jacob Glick, Anthropic's Canada public policy head. EverWind, a Canadian developer of green energy projects, plans to invest more than C$10 billion ($7.05 billion) in the data center campus and related wind power projects. It has promoted the Cape Breton port area as a future clean fuel hub. Glick said Anthropic would protect ratepayers and water resources while ensuring local communities benefit.

TechCrunch
Oct 16th, 2026
Replit drops Anthropic for OpenAI over cost and performance, CEO says

Replit is no longer working with Anthropic, chief executive officer and co-founder Amjad Masad said Thursday at TechCrunch Disrupt. He cited cost, partnership and performance. "I think ChatGPT is better now," Masad said, adding that Replit's internal and public benchmarks show Sol and Astra build vibe-coded applications from scratch more effectively. Replit announced a partnership with OpenAI in August. An unnamed person familiar with the matter said the Anthropic partnership was still in place. A September blog post cited Anthropic's Claude models as running in Replit Agent's production environment. Masad said enterprise contracts made up about 15% of revenue this year, up from 2% last year. More than 50% of revenue is B2B.

Yahoo Finance
Oct 16th, 2026
Anthropic gets top junk credit rating from KBRA ahead of $35B chip financing

Anthropic received a double B plus issuer rating from Kroll Bond Rating Agency (KBRA) in June, the highest speculative-grade score and one notch below investment grade. The rating came before a $35bn chip financing led by Apollo, according to documents seen by the FT. Investment grade would lower the AI startup's borrowing costs and open it to investors such as pension funds and life insurers. Anthropic expects to spend more than $500bn on computing and infrastructure over the next decade. KBRA used a "risk score" because Anthropic withheld metrics including free cash flow. About $4.4bn of junior debt in the package carries Anthropic's credit risk and was sold at a yield of about 8.5%. Banks are now assembling a $60bn deal for more custom AI chips.

Yahoo Finance
Oct 15th, 2026
Claude's AI portfolio puts 14.5% in EMCOR as data centre demand lifts revenue 19.7%

Claude's AI stock portfolio holds 14.5% of its assets in EMCOR Group (NYSE:EME), its largest position. The portfolio is up 28.4% since late November 2025, against 15.3% for the S&P 500, according to the investing app Rallies. EMCOR installs power systems, backup generators, and cooling networks for data centres. Revenue rose 19.7% in the first quarter of 2026, with organic growth of 16.8%. The stock trades at a forward P/E of 24, against 19.1 for the S&P 500. Analysts expect earnings per share to rise 27% in 2026 and about 12% in 2027. Risks include order pauses, cost overruns, and slowing growth. The dividend yield is just 0.18%.