Guest Experience Ambassador

Mandarin Oriental, Costa Navarino is looking for a Guest Experience Ambassador to join our Rooms Division team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Rooms Division Department, the Guest Experience Ambassador is responsible for delivering exceptional and personalized service throughout the entire guest journey, from pre-arrival to departure, in alignment with Legendary Quality Experiences. The role includes coordinating pre-arrival requests and special occasion arrangements, welcoming guests upon arrival, conducting room orientations, providing comprehensive information about the resort’s facilities and services, and responding to guest inquiries. The Guest Experience Ambassador ensures seamless communication across departments while maintaining the highest standards of accuracy, efficiency, and attention to detail. The Guest Experience Ambassador reports to the Guest Experience Manager.

As Guest Experience Ambassador, you will be responsible for the following duties:

• Provide courteous, personalized guest service throughout the guest journey, and ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and Forbes standards;
• Welcome guests promptly, ensuring a seamless arrival experience and personally escorting them to their rooms;
• Proactively engage with guests throughout the resort, gathering preferences and feedback to create memorable and personalized moments;
• Coordinate and oversee special occasions, amenities, welcome arrangements, tailored guest experiences, and support service recovery initiatives when required.
• Collaborate with other departments and external suppliers to fulfill guest requests and activities;
• Maintain an accurate overview of daily arrivals and departures, ensuring guest preferences are respected and preparing for next-day arrivals and departures;
• Manage guest correspondence, including email and messages ensuring timely follow-up and coordination of requests;
• Monitor and update guest profiles, reservations and correspondence to ensure accurate guest information and seamless service delivery;
• Maintain thorough knowledge of hotel facilities, services, and promotions;
• Support colleagues and foster a collaborative team environment to ensure service excellence;
• Perform other reasonable duties as assigned by management.

As Guest Experience Ambassador, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Preferred experience in the same or similar position.
• Minimum 2-year experience in the luxury hospitality industry in the same or similar position.
• Proficiency in English, with an additional language preferred.
• Good computer skills. HMS, Alliants or Alice knowledge is preferred.

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Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?